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Question

Storage is full - but it shouldn't be

  • May 23, 2025
  • 1 reply
  • 18 views
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Hi,

My storage says it is full @10/10gb when it's not. It does not reduce on clearing files.

Need this resolved urgently as box is crucial in work.

Can someone please help?

Thanks

Account ID

21070819709

    1 reply

    C
    Forum|alt.badge.img

    Hi Adam, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!

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