Storage is full - but it shouldn't be

Hi,

My storage says it is full @10/10gb when it's not. It does not reduce on clearing files.

Need this resolved urgently as box is crucial in work.

Can someone please help?

Thanks

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Hi Adam,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!

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