Support Forum

Same issue as most here -- verification takes me to a page to set my password, then goes to an error page: 403 Forbidden Attempting a prohibited action

Hi, I have a folder set with subfolders and files that all have password protected links associated with them.  I did not set them up to have any type of expiry on them.  We have shared these with external clients and everything was working fine.  However, now when the externals try to click on the links they are getting an error indicating that the link has expired OR they are getting that the requested page does not exist.  I have not moved these files or changed the shared links or passwords at all. One item to note is that the external is taking the link and adding it it to a Google document that they then click on to access.  She tried to see if she needed to open up a new window and put the password in but it still doesn't open.  I really need to get this fixed ASAP as the external clients need to access these files.  Can you please help? Thanks!

I just signed up for Box today (3/20/24) for the Enterprise account, I am supposed to be able to register up to 3 internal users.  The help function tells me to (1) go to the admin console, (2) head to users & groups, (3) click the manage users tab, and then (4) click the add users button.  The first three steps work fine, but for the last one, there is no add users button.  There is a section for "add teammates" in a menu on the right, but it's not clickable.  I have no idea what to do - this is incredibly frustrating.

Just wondering if there is support for displaying a thumbnail preview for folder contents, like how Windows Explorer works: Thanks!

I would like to migrate my account  to another enterprise ID.

Please contact me since our anniversary date is May 20th and apparently we must make this change prior to March 20th.

I haven't been on in about a month. I signed on today, and all my files are gone! What's going on? How can I get my info back?

There are a couple of individuals on my team, including myseldf that cannot log into BOX from our iPhone.  Can you help

Our founder is trying to transfer ownership of the account to me, but I'm not receiving the verification email. We've tried several times, but no luck. Please advise. Thank you!

I am a sole Enterprise user. My existing primary email address was lost because the supplier decided not to support the domain. So I now want to change my primary email address to a gmail.com one. Over four hours I have followed various advisory pages, but they all end in failure (supposed links are missing) or refusal to accept a gmail address.. Could you please instruct me how to change my primary email address, when the existing one is dead. I am of course happy to send you further information about myself, in order to maintain security.

Hi all, I use Box for work and have to annotate files using Adobe Acrobat for Box. Normally it's no problem, but today I can open the file in Adobe Acrobat for Box but if I try to add any marks, the file goes blank, and doesn't return, even if I refresh the page. Does anyone know what may have changed today 3/20/2024 vs yesterday?

I want to submit, call or chat with support. Why is it like searching for Waldo to submit a ticket? Could someone please help?

We have a terminated user who manually shared access to files/folders. If this user were to be deleted and content transferred to another user, will those shared file/folders stay active for the other people or will they need to be granted access again?

The domain of the company email address has changed. Existing Box users want to continue using their old domain account. Will adding a domain solve this problem? Also, please tell me how to add a domain.

Hi - my storage quote seems incorrect, I have deleted almost all the files in my box and yet over half of my storage is used. Can you please look into it ? Thanks

Hello, I would like to update the cell phone number associated with the 2FA on my account. Kind regards, Alison

I created an individual account as legal defense staff.  When trying to log in to get my documents, I am required to send a code which was sent to  my email address. Yet, I am never directed to a screen where I enter this code, and the code expires in ten minutes. I can request another code, but I need to know how to enter the verification code, or what I'm doing wrong that I never get a screen to enter the code.

To Whom it may concern,  I want to know if it was possible for me to create a drop-down menu in Box?  Can someone please get back to me as soon as possible with this information?  Thank you,  Antoinette Andrews  The LRW Group   

ACS USNCO Created a box for the Maryland local Section for its members to Upload files. Where is it? and where is the name? I have not been able upload files!

My folder that is named All Files has no files. But it says 「64.9 MB/10.0 GB used」. Please clear my folder.

My box account shows full even after I've deleted files and cleared out my trash, just like it is explained in this support article. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect I am currently unable to upload new files. It says to reach out to support to run a script to fix this. How do I submit a support request to fix this?  

I want to use my 10TB of Shuttle Allowance to migrate data. However, I only have 3 seats in my Box instance. Each seat is assigned a maximum of 1TB per month of data they can upload. How can I actually use my shuttle allowance to get my data into Box without running into this restriction? 

I try to add an email to my account and I get an error saying: "There was an error while trying to add redacted@redacted.com to your account."    

I can't drop files in Box because I don't have permission.