Support Forum

It happens to me also. It says 10G use when there is no files. thank you

Though I've updated my admin enterprise settings and my personal settings, I'm not receiving any email notifications for any activity in Box. Please help! I used to get emails regarding any file being downloaded, moved, or added. Now I don't get anything.

The storage size says it is full; when it is not, please apply the script to correct this.

Im unable to upload to my Box site - Im a business plus subscriber Would appreciate your support Best Christian Wahlberg

I can not clean up my storage space. Please clean up the free space.

honestly, I have no idea how to do it - as an IT expert, I spent 30min now.  since nobody / no page is telling me how to at least, can i have a support email address? I run my own SaaS, so I understand you want to avoid churn customer. but if you keep ripping me off, that must be the violation of my human right. ( i understand the hyper competition. but hiding such critical info from customer is totally different issue) ( btw, I do respect your CEO Aaron. for this reason, I feel very very sad) update : i feel very very very very sad

My files just disappeared out of nowhere, and I'm not sure what happened or where they are; can someone with the support team please assist me in restoring all my documents and information.

The owner of our account is leaving the company and we need to change the owner to another admin, can someone from support change this for us?

Hi Team,   I am unable to access to the below folders,Kindly help. IBM | Powered by Box Regards, Suchismita

Dear, I received an email coming from 'jtaubert@box.com' saying that my account is currently out of compliance and that you need this discrepancy resolved before the end of the month in order for my account to be in good standing. They ask me to book time via a signature below in the mail. Are these type of emails really coming from you? Or do I need to be careful? Why do I not receive questions via the platform itself?  Thanks, Freja Desseyn :  

I just started the trial of the Business Plus plan and am trying to add Box Shuttle to migrate my content from DropBox to Box. When I try to add Box Shuttle it will open a new tab with the public page describing what Box Shuttle is, but does not add it to my organization and does not give me any information as to why. In all the support articles I have looked through I haven't seen anything to indicate that Box Shuttle isn't available either on the trial or on the Business Plus plan. What do I need to do in order to use Box Shuttle to migrate our data? We have almost 100TB of content that would be hell to manually migrate.

Hello, I received an email from BOX that states, 2 collaborators are set to be deleted by April 1st, 2024 on my account. How can i prevent this from happening?

I signed up for the trial but was immediately charged for full year. I want to revert to just the trial for 14 days as advertised. Please fix this.

I have not been able to log in because the text message did not reach the mobile phone I used for two-factor authentication. I'm posting with a different account.  

Kindly help me please i deleted many file but my storage is the same ..even the trash is deleted.. Thank you in advance..

My storage is saying that I have no more space to download files. However, I have zero files on my box account.

To be painfully blunt: your sort function is so bad I am considering moving to a competitor. I need to keep my file folders in order by name and number but there is no way to set a global and persistent setting. And even when I do select "name", your sort function puts the numbers with the same initial number together so that 11, 12, 13 etc is put after 1. This is a very basic sort function and shouldn't be difficult.  Am I missing something here? I've searched your help area without success.   Thad Woodward

I am unable to add a user to our box account I receive the following message.  How do we rectify this.  "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  We need to add her to our organization account with her work email.

Can you assign a drive letter to the Box Folder in Windows 10 so that it shows up in My Computer the same way Google Drive does? Thanks, Penelope

It says' Email already used in a Box account,but not associated with an enterprise

We are trying to verify our domain and followed the instructions provided, but after adding the DNS record, the verification failed. Can someone provide some guidance as to why this may have happened? Thank you.

I am using the Box Drive in Mac m1. Now, I am working on a VBA program. There are two sentences(as below) to create a folder--"2024Jan" in the box drive folder. PathToFolder = "/Users/renzhibin/Library/CloudStorage/Box-Box/2024Jan"MkDir PathToFolder It will raise an error as below. If I attempted to create a folder(/Users/renzhibin/Library/2024Jan) in local drive, it will succeed.  

Hi, I have wrong sizing GB on my account, thanks a lot for your help ! Regards

I am saving files to my desktop that are not uploading to box.com

Free space incorrect, con you help with this, account No. 24000910001