Support Forum

My old phone that hosted the authenticator app got damaged and no longer operates. I have a new phone now. I can't get back into the account  as I also lost the verification codes. My account type is BUSINESS, and it appears that the Instant Log features is not available for my type of account. If there are any alternative solutions, that would be appreciated as well. Thanks!!

Can I download box.2.38.165.msi? The dialog box below appeared.when I tried to uninstall the box drive app via control panel. And I couldn't find the file in the install folder.

Getting message "Email already used in a Box account but not associated with an enterprise" Tried adding again but UI just freezes

I get the following message and can't open all file. How do I fix this? In Japanese, it is displayed as "この共有ファイルまたは共有フォルダのリンクは削除されているか、使用できません."

Hello, We're receiving an error message stating that our account storage is full, despite deleting numerous files and the storage count showing that we've only utilized half of our allotted storage.

Actions required to access the files that were shared with me include "Strong password required". I can select update but it is asking me for my old password which I do not have because I signed in with my Gmail account. In my account settings I can select create password but whenever I try to do that I get an error message. Please help!

I submitted my app to Box App Center a while ago but haven't received any updates. Please let me know what I should do.

I tried several times to invite members to folders by sending them an invitation. Nobody receives the mails I send via Box

All I see is a blank white screen and I try to log in on a different device and it’s say s “error, account not found” I’ve been a daily 7 paying user for maybe 12 years…

Usage count is wrong in my accout.  I've read the article "Storage Usage Or File Count In My Account Is Incorrect".  Please run the script to fix the problem.

Hello, I have received a link that from UW that I cannot access that says it is unavailable to me. I am logged under my wisc account. Is there any other way that I can access? The owner says the link works for them.    Thanks.

I need to retrieve a folder that has been removed by a person who I do not know.

Currently, when sharing a file for preview only, it is possible for the viewer to select and copy text content. Is there a reliable means to dissalow text selection/copy?

Dear Team: I accidentally deleted the my trash and cannot recover the files. Can you help me with undeleting a file? Please help! 

A user that is on a project is unable to access the project Box folders due to his account phone number being incorrect. He can't find any place to notify you without logging in, which he can't do. How do we resolve?

Hello, I'm the producer of the AWS Summit TLV and my access to Box is denied, same as for our graphic designer with the same domain. Can you kindly assist?  Thanks

My email is changed, but I can't update this box account. Your instructions are unuseful, maybe because I'm using box in my own language and your instructions doess not fit. Thank for your help

I see that many are having trouble with this issue. As am I. Spent hours removing folders and the amount went down slightly from 113 to 72.8. The folder was empty and still didn't reset. With so many posts having problems, why does box not fix the issue system wide????? Please help fix mine, or should I defer to a competitor for start using their service? Kinda junky having to post something and wait, who knows how long, to get a reply.... use to love the service, not anymore. Sad....

We need to migrate folders and files to MS Teams, Microsoft documentation for this lists an application called 'Microsoft 365 migration', which is no longer listed in your app repository.  We need to migrate this data in bulk if possible.  Alternatively, we could migrate the data to a local PC, to be later uploaded to Teams; however we need to do this for a large number of folders and files. Ideally, I'd like to go through this issue in a phone call; is this an option?

Hello We have a few folders that suddenly disappeared overnight. - we are unable to access them online or on the Box drive downloaded. The folders are not visible on the Box online version - but a few folders seem to be visible on my Box drive with a red asterisk indicating that it is not synced. I am also unable to refresh the folder or sync it.  The missing folders are not viewable in the Trash either. Any help in figuring out how to restore them - would be much appreciated.  Thank you Devyani Abhyankar <data redacted>

ログインアドレスが　app.box.com/login　となっている <Personal Information redacted>に変更したい

Please indicate how could we solve this issue as the deleting guides have not worked for us, or indicate us who could help us in the duke box

Hi, one of our user got this error but he still has a lot of storage left in his account. He only used around 500MB out of 10GB. Can you please check?  

How do I change my current Admin email <email redacted> Thank you. Michael