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Dear Team:

I accidentally deleted the my trash and cannot recover the files. Can you help me with undeleting a file? Please help! 

Hi Babak, 

Welcome to Box Community and glad to assist! 

As of this message, Please note that this recovery grace period (14-day period after the file/folder disappears from trash) does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan. 

Thanks for posting! 

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