Skip to main content

Actions required to access the files that were shared with me include "Strong password required". I can select update but it is asking me for my old password which I do not have because I signed in with my Gmail account.


In my account settings I can select create password but whenever I try to do that I get an error message.


Please help!

Hi Alexandre, 


Welcome to Box Community and glad to assist! 


If you're having issues updating your password. Please go ahead and reset your password. 


  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.

  2. Check your email, you will receive an email with a link to reset your password.

    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.

    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.

    • Also, check your spam folder in your email client for this email.

Hope it works! 

This was extremely helpful. Thank you!

Reply


Terms & ConditionsCookie settings