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Question

Locked out of account due to MFA

  • May 27, 2025
  • 1 reply
  • 14 views

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My old phone that hosted the authenticator app got damaged and no longer operates. I have a new phone now. 

I can't get back into the account  as I also lost the verification codes.

My account type is BUSINESS, and it appears that the Instant Log features is not available for my type of account.

If there are any alternative solutions, that would be appreciated as well.

Thanks!!

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Juan,

Welcome to Box Community! 

I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

Thanks for posting!