Question
My Box account has dissappeared
All I see is a blank white screen and I try to log in on a different device and it’s say s “error, account not found” I’ve been a daily 7 paying user for maybe 12 years…
Hi Andre,
Welcome to Box Community and glad to assist!
Please follow the troubleshooting steps to help fix your access with your Box account.
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network.
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
Hope it helps!
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