Support Forum

I'm trying to create a link in a PDF to a specific page of a PDF that is already loaded on Box. I am trying the #page=3 format but that doesn't seem to work. Is there another way? 

Hello I have an account with 50 GB and although I've alredy deleted a lot of files, Box still prevents me for uploading data. This already happened one month ago.   My account ID is 178580184 I've readed an article explaining why may this can happend (https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect) and I've also readed some posts saying that you can run some kind of script to solve this issue. Thank you in advance!

Until recently I have always been able to highlight text in a word or pdf document while using the web browser and copy and paste it without opening the document in word/adobe. I use this a lot as I have documents containing email adresses and names. Has a setting changed? If so what do I need to do to enable cut and paste from within Box?

I am unable to log into box drive after downloading onto my laptop. The prompt sends me back to the browser to log in, after I do this the pop up sends me back to the app, which sends me back to the browsers to log in again. I am logging in through google so the password is not incorrect. Please let me know if there are settings on my laptop to change so I can get the box drive to work or any answers available! 

Hi there, I'm wondering if I can have my invoice in advance. I'm using Box for company, to pay by card, we have to approve before payment. I understand the invoice is saved in my account after payment. (so in invoice, the balance due is zero).  So, if there is a way to get my invoice in advance (the balance would be my account fee, not zero), please let me know. 

I have 'viewer-uploader' permission.  But through Box Drive via Windows Explorer, when I try to open a PDF file, it doesn’t open, or Acrobat opens to a blank document with an error message (please see below)stating that I do not have rights to view the file. However, if I copy the PDF onto my Desktop locally and opens it, it works fine.  Is this an incompatibility issue? Could you please assist me in looking into it? Thank you for your help.  

My request is VERY basic. Get a list of thee following: List all top level folders List the path of the folder List the owners and co-admins List the size of the folder including subfolders List the number of items in the folder and subfoldersUsing JWT for this and have enabled all scopes with apps + enterprise accessThe real issue is that I STILL have to add the service account as a co-admin to get this data. How can I ensure my enterprise token access can just read data enterprise wide? This is ridiculous that this isn't even a report in the console that I have to build a custom solution.l 

I was in the process of migrating to Box and it locked up. I want to make a decision to close my account if it is not available.

Hi,  We have business plus account setup and we were told there is no storage limit. However, when I upload files to it today, the message says our accounts are out of space. Could you help me to check?  Thanks,    Jason  

Will someone from support please help me out with this? I'm not able to share a file and I need to send it today. Thank you

We are a company based in Japan and are currently subscribed to the “Starter” plan. We are planning to upgrade to the “Business” plan through a Japanese agency. However, we were informed by the agency that it is not possible to use two accounts simultaneously and that we should contact support to find out how to proceed. Could you please advise us on the best course of action? Thank you in advance for your assistance. Best regards,

me and others have received phasing emails from box. where do I report it/give more info?

I created an account through my Gmail login and now need to set a password in order to access a shared folder, but I receive an error everytime I try to set a password

Hello! I'm looking for a way to share folders that requires a sign-in so the email will show in the watermark. When I just share a general link, it will show just the timestamp and not the email in the watermark if the person is not logged in to box. Only way I've found so far to keep the email watermark is by making the folder Invite Only, but I'm looking for a way around that. Is there a setting I'm missing somewhere that requires people to Sign-in to view w/out an invite? Thanks in advance for the help!

[Question.]I am trying to change a user in a member role to a co-admin role.I am trying to change a user in a Member role to a Co-Admin role, but I get an error message that says "Administrators and Co-Admin roles must use verified domains for primary and secondary email addresses and cannot promote.[Background explanation].- <personal information-redacted>is used for our company BOX, so we have registered an account at <personal information-redacted>- This account is used for testing a product we are developing.[What we did]- I created a user on the account at<personal information-redacted> (Member role) and tried to change it to a Co-Admin role, but I got an error message "The Admin and Co-Admin roles have primary and backup email addresses..." and could not change it.and could not change it.( hulft.com seems to be registered as a secondary domain to saison-technology.com )[Goal (what I want to do)]I want to change <personal information-redacted>( member role

 I was using Google Authenticator for multi factor authentication codes for box (for business user).Changed to new phone and lost previous google authenticator including the one for box. Is there any way to disable my MFA validation or confirm my identity by other way, like my email associated to box?

Hi, When I'm trying to add a user to a box folder. I get an error message: Sorry, you can not invite deactivated users to collaborate. However, her email account is active. Please resolve this issue asap.   Regards Prateek

Hi, When I upload the file, it shows that the account storage limited reach. So I want to upgrade my account storage. But I can't find the buttom for choosing pricing. Could you please help to contact me how to opperate above, thanks.  My mail address <personal information-redacted> Tracy

The external members I invited cannot receive messages on the mobile phone they use for two-step authentication and cannot log in. I saw other similar posts but they didn't provide a solution so I'm posting this.

Good day, I'm having problems troubleshooting why numbers aren't adding up in reports in our excel spread sheet. Can someone please assist?  <personal information-redacted>

I just purchased the lasted MS Surface Pro w/ Co-Pilot.  I continue to run into an error code when trying to download Box Drive.  Is it not supported on Windows 11 or on Surface Pros? It worked just fine on my old Surface Pro.

Hello,  I have a user who is recieving this error while attempting to access the Box app on an Android s23.  "Attempt to invoke virtual method 'boolean android.content.IntentFilter.hasAction(jav..."  Can I get some help, please?

According to my box account I'm using all 10 of my gigs, but I've deleted many files and this isn't true. At this point I'm probably hardly using 1, but I can't get my storage space back. Can someone fix this issue?

At our Main location, I tried Box via the web browser, when I try to open a file, it tries to use Word on the Web, but can’t connect to the server and can’t open the file. This is the case for numerous people at this location. At our Prospect location, this is not a problem.

Hi team Box/360497915707My Auto Backup from SqlBackupmaster stopped 2 weeks ago as it failed to upload the backup to the box by showing the error below.Failed to upload "filename.zip" to "Box after error ("One or more errors occurred. --> The API returned an error [Forbidden | 9cjbjfhq9s69xbb6.] storage_limit_exceeded - Account storage limit reached")I am reporting this problem regularly and you respond to me with the same copy-and-paste answer I have shown below. I cannot reply to your comment for my post as there is no option or I am unaware of it. Please run the script to recalculate the storage space and help me to do the backup.  Below is my earlier query and your response  ************************************************************************************Hi, My account storage space is incorrect. I have this issue regularly and the support people run the script to correct the problem. Could the script be rerun for my account? As you run the script manually, you should have pr