Support Forum

Hello I have a similar issue as everybody in here. I cannot download any files despite being able to upload files to the site and having access to the folders. I can't make it work so I'd like to place a ticket or obtain any help from the support. It does not work on other browsers either. I click the download button, and nothing happens. I have no adblockers nor extensions. Nothing seems to work. What am I doing wrong? Can I get any contact from your IT support? Kind regards    

I need Jayashree Ray's account moved from External users to Managed Users.  I tried hitting the elipses on the user account and selecting "Make Managed User" yesterday but nothing came of it. Thank you, Jeff Abare

How do i enable email uploads?

Hi ,i have a user that was unmanaged user on BOX his files have gone missing, searched everywhere on his account this is after I formatted his laptop, but I believe that shouldn't be an issue, we then created him to be a managed user but still nothing is showing under his files, can you assist to recover his work .

My current Emory account is limited to 10 GB, I would like access to one of the enterprise seats please. Thank you.

We utilize opening up Excel files on box.com using the Open button on the upper right of a file, "Microsoft Excel Online". We have noticed that almost no files have the option available and we cannot figure out why. We have been using it daily for a year. Is these any reason why an excel file would not be available online while another is not? I have tried saving various types of Excel files (.xlsm,.xlsx) and none of them work when .xls doesn't work.   Any idea what is going on?

1) Not using free version 2) Enterprise settings have default for Shared Link Access set to "People with the Link" 3) After following steps to apply password to Shared Link, not presented with option at bottom of pop up screen for "People with the Link" and therefore am not able to apply password to shared link. 

I have tried multiple ways by reading the support platform to try to transfer the admin to myself because the previous person left the company.  We have access to the account but it will not allow transferring without verifying the domain and we don't have the ability to do that either.  Is there something else we can do?

Hi Folks, Is there a reporting option to see what terms folks are frequently searching for? There are plenty of reporting options, but I wasn't able to find any reference to search. Thanks for the help, William (Bill) EstepPronouns I Use: He/Him/His

Hello - I need to add 2 users to our box enterprise account but I get this message when I add them. Please help resolve this issue.  "email already used in a box account but not associated with an enterprise"

How can I get a new QR code to set up the authenticator app for Box? I set up my Box account some years ago, and barely used it. I also have a new phone since. I cannot provide the 6-digit code when it is requested during login and I do not know how to re-create it in the authenticator app.

Hello, We tried to invite our CEO who already have a free box account for himselft in our Box Account Premium, but we have an error message.  What can we do ?

I am receiving the below error when trying to setup Box with SF.   

Our box account admin is owned by our CFO who no longer works at the company. Complicating matters is the fact that we no longer have access to his work email because it was associated with a domain name that we no longer have control over. We'd like to change admin to a new email address within our company. Would appreciate assistance on this matter because we fear losing access to the account.

Failed to configure SSO with Azure as IdP.The box account that received this error is an Enterprise account. My concern is that I have previously tested SSO on a box Business account with the same Azure account as IdP. This time it worked fine.Please delete this Business account completely if necessary.Please let us know if there are other causes. The error screen is attached.

How do i create a link between folders instead of copy the folder to new location?

is it possible to create a shared link to external users and have that link not expire?

Years ago I signed up for Box when they were offering a "Free 50GB for life with .edu address" promotion. Because I graduated), I was thinking of changing my email to my current email. If I do so, will I lose my storage?

メール確認用のメールを再送信お願いします

If I am in an area where there is no cell service how can I send photos to box and when I get into service range they will automatically upload? Is this possible? Also, is there any permission which allows a user to delete files in a folder but not delete the folder itself? I want to also allow them to edit a subfolder name. 

I logged in to My Box yesterday and all my files and pictures are gone. I have been recording my daily weight, workout statistics and food log in an excel spreadsheet that I am sharing with my trainer (Karla Adams), and it is all gone! A whole month worth of data just disappeared! Can I get it back? Thank you, Barbara Witt <personal information-redacted>

Is it possible to bookmark a specific cell in one Excel file, then hyperlink a cell in a separate Excel file to that bookmark?

Hi. I am currently using the free version of box.com for storaging my digital work. I have 2 editors in of my folders there. If i upgrade my plan to have more storage, are editors or viewers counted as extra users, as they only copy download links?

when trying to open files i am getting the message (cannot access uninitialized variable) not sure what to do. 

hello, there ! I'm writing to say that one of my colleagues can not receive re-set password emails due to malfunction of mail system. Her email address is <personal information-redacted> Could you please investigate for this matter ? Warm regards, Naruko