I haven't accessed my box.com account for a while. I have my email and password, but my account is requiring two factor authenticiation but is not connected to any authentication apps I currently have (and I have a new computer and new phone since I last used my account). I cannot change the settings to address this because I cannot get into my account. Is there a way support can grant me access to my account so I can update the 2FA? Otherwise I'm completely locked out.
Question
Account Access - 2FA
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