Available space in my account in Box is Different than Box drive. In Box 9.4GB and in Box Drive already 2GB

Showing I've used 9.4GB of my 10GB space.  It is not correct. For about 10 days I request for the script in order to correct the available space but nothing happens today is the same problem. Any suggestions?, the space is today less than yesterday. I need delete all files or any other method to recover the space. It's a boring situation

Thanks

My Account ID is