Support Forum

Recently, I have deleted several files, including permanently removing them from the Trash. However, I noticed that the storage space in my account has not been freed up as expected. Despite waiting for more than 24 hours, the available storage remains unchanged.

Is anyone else seeing Box have slow services today? Every doc created this year we open in Box is moving very slowly in terms of opening, editing, and moving between pages. TIA

Receive this error message when attempting to open anything on microsoft online

We have a new employee that is not receiving the email to verify his email address, so that he an log into his account. How do I see if he is on the email suppression list?

Box will not allow me to upload files. t says that box is full howver on the admin consol it shows that it is no where near full. What can be done to resolve this issue.

Hi all, I did not see this as a previous post, but I'm running into situations where .MOV files uploaded to Box do not preview properly. When downloaded the file audio functions properly, but in Box preview it only appears to be pulling in the first audio channel - all other audio channels are muted/ignored. Anyone else encountering this / is this a known issue? Thanks in advance

I am reaching out to request urgent access to my organization's drive. Unfortunately, our previous administrator left, and I dont have access to our important documents, many of which contain information with approaching due dates. it is crucial that I regain access to these documents to continue our operations smoothly. Could you please assist in providing access or guide me through the necessary steps to recover our account? Our organization is called Project Home Again

please check and fix... Diana

i deleted all the files. 

Hi, How do I know if my usage is within fair use?

I cant set my password on my account but need to set it to get access to a shared file

My issue is the same as : https://support.box.com/hc/en-us/community/posts/20966306816659-Email-already-used-in-a-Box-account-but-not-associated-with-an-enterprise Please can you advise the fix?

Is it possible to FTPS into public box link without going greater than personal/pro plans? The account that generated the link has enterprise status. Need to download 5tb. Thanks! 

Remove me as admin and transfer to a new user

Bonjour, Après modification, lorsque j'enregistre un document déjà existant dans la Box, je reçois ce message d'erreur : Le chargement dépasse le quota de stockage. Que faire ? Car du coup cela ne s'enregistre pas et je peux tout reprendre à 0 des modifications préalablement effectuées Merci beaucoup

It states that I have reached capacity, but I have deleted all my files. Please fix this issue.

The phone number associated with 2FA on my account is no longer in use & am unable to update it in settings to one that is active. How do I update my number? Please advise.

Something is wrong with the upload/download speeds from Box. I am using Box from Google Chrome. Both download and upload speeds are about 8 mbps. I've noticed this for 3 days now.  No, it's not my internet connection - I measured it and the internet speed is > 100 mbps. I cleared my browser cache and don't have extensions. Still the same issue. My laptop is up to date in terms of Windows and system updates.  This seems like a Box problem. What changed?

Hello, i have deleted all the files but my account still thinks i am using half my storage. Can you help me with this? Thanks

Hi, can you reset my storage usage stats to proper value? Thx!

I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. I am unable to set up my password. Please help. Thank you

Hi, I am receiving the following error when attempting to upload our list of emails for a batch send process. "Incorrect mimetype: expected text/csv found application/vnd.ms-excel". Any help with what this error means and how to correct it is appreciated. I am using the batch file template from Box and have tried saving the file to different .csv types.   Same topic was posted before. https://support.box.com/hc/en-us/community/posts/30044974316691-Batch-Send-Template-Error   Thank you for your support.

Need Support to Resend me an E-Mail confirmation. Mine has expired.

Hello,I'm working on cataloging documents in the Box.com drive, which has access to the drive only through the browser.  As there are many files, I would like to know if there is a way to generate a list with the name and format of the file that is in the drive folder?. What I'd like is a simple list with name and format

I am trying to instal Box drive in my computer and Instalation fail every time