Support Forum

Help please. 

I need to add new program employees to the list of those who can view and edit content to the Boise NF 6800InformationMgmt Box folder. When I open the folder in Box, I cannot see who the owner is or see any links for sharing the folder with others on my staff. Any assistance would be appreciated.

I'm trying to do a Box Relay WorkFlow with a File Request trigger. However, whenever I want to select a folder, there is not a folder I can select. I wanted to select Demo BR folder for this workflow.  My account type is Enterprise Plus Governance What are the conditions needed to be met for a folder to be selected? 

I can not verify my email address.

Dear Box Support Team, One of our users is not receiving an email to log-in to their account for the first time. I have tried sending multiple password reset and resending the set up email multiple times. Could you please help so that we can get this user set up as it has been a while and none of the admin actions I have taken have worked so far. Thank you.

Hello, I have an issue with mi storage, I have no files on there, but still show me 10/10GB, I cant upload any files. Please help.

Account storage limit reached message when I try uploading file to created folder. I checked storage and we have plenty of storage available.   

Good day! I created a File Request Form, all done, but now I can't find the folder that it was created in.  I know it was saved as I pressed saved many time to be sure.     Can you assist?

Hello, We are unable to add a new payment card to our account. Could you please assit? Thank you

When installing or trying to log in it is asking me for a 6 digit code from an authenticator app. I have never heard of this and have no idea what Authenticator App I need to download.

Hello, I am trying to use an extension with Google doc through Box but the option does not exist. See picture.  This is really important because I use Zotero with collaborators to add citations. Can you please tell me if this is an institutional issue (with my educational account) or if its a Box issue.    Thank you!

Hi! I'm not sure how to get help but none of the thumbnails are working. I've cleared my cache and other designers are also experiencing the same issue. Can someone please help update ASAP??

I took the BCP certification exam on June 26, 2024 and passed, but I have not received the certificate by email even after a week. I need to submit the certificate to my company, so please let me know when the certificate will arrive.

Acount ID: 178751692 Storage used: 38.2 GB de 50.0 GB   How can I fix it? Thank you for your help

Hiya, We moved an External User to a Managed User and a whole folder of her files has disappeared. How can we retrieve that folder?  Thanks

It says my storage is full but I have unlimited storage so that is impossible. PLEASE FIX ASAP! 

We've noticed as of yesterday that we cannot create shared links for any of our files or folders. I'm not sure if this has anything to do with the issues on box yesterday. As far as I know no settings regarding sharing have been changed on the account side.

I manage the Box authorization group for my account. During update I have changed my Group Admin access to Member access. Require my admin access back to manage the DLs

Hello, we have upgraded our box space to the business plan, and a folder from the box has disappeared. The folder is not in the trash either. What can I do to recover it? Thank you!

Any file I open in InDesign is super, super slow to the point I cannot edit it. It always ends up crashing InDesign. I migrated to Box specifically because I needed to be able to collaborate across Adobe files. Is there a solution to this? I am super frustrated.

Not able to copy text from documents in Box. I pull up roughly 240-250 documents in Box each month and need to copy narrative over into another document. Not being able to copy this information over and having to physically type about 2 paragraphs per document adds a tremendous amount of time for my projects. I would greatly appreciate a fix to this issue in order to meet my deadlines appropriately.

I've noticed this. You can get a list of contents of a Box directory. But if a new file is added to the same directory and you request the list again, the list is not updated and the new file does not show up. No matter how long you wait. You have to disconnect and reconnect the FTP session to see the new file in the list. Is this expected? Is there a workaround?  

Dear all, I have done all the set-up in my account in order to receive notifications but it is still not working. Can you please support? Thank you Claudia

Hi All, Can I set the expires_at value on a collaboration to null, where it already has a date value? So can I disable expiration on an expiring collaboration? I tried calling the endpoint with "expires_at" : null, it accepted it, but the date didn't change. I was able to set it to a different date, but not able to set it to null. Also tried empty string but it complained about the datatype. I used this documentation as a reference, but its not mentioning this exact case: https://developer.box.com/reference/put-collaborations-id/ Is it possible to disable expiration on an expiring collaboration? Thank you for your help!Balazs

Will you please provide the url that will open a PDF on Box to a specific page within the file?