Getting started in the community

Hello!I receive the error message that 23 files are not syncing. I always avoid using special characters in the file names, so this should not be the issue. I have submitted the error logs through the Box Sync application. Are you able to find the logs? Can you find out what the problem is? Thankful for any help.Best wishes,Sebastian

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Hi, I’ve been a fan of Box.com for years, as they have let me collaborate with my clients all times for past years and I greatly appreciate the wonderful app.  One issue I’ve been encountering for last year or two though, is that every time I upload newer version of the files and overwrite older files (with Adobe Lightroom, if that matters), the older versions of the same files keep coming back.  Let’s say the file was named photo1.JPEG, I overwrite it with newer version of photo1.JPEG - then the older version of the file I don’t want anymore, pops up as photo1-2.JPEG.  I can’t find any other way to get rid of this unless I go into the folder manually and delete them myself.  I don’t see it anywhere on the forums either.  Could someone help?  Thank you!  

Hi everyone!🎤  Laura Tagatac (she/her) 📍  London, UK 💻  Staff Solutions Engineer at Box 💛  Product knowledge, art of the possible with Box, product roadmap  🎨  I’m originally from the US and worked for Box in San Francisco prior to moving to London. I’m a big foodie and have a list of over 200 restaurants in London that I want to try. If you have any recommendations for me to add to my ever-growing list, let me know!

Hi all! 👋🏻 My name is Kyle Ehrlich and I’m a customer success manager here at Box. I primarily support our public sector customers but I’m excited to meet and support customers across all industries. I was actually a Box Admin in my past life so I know some of the struggles that come with being “the Box guy”. My goal is to help you all get answers to your questions and Improve your experience with Box. If there are any topics you’d like to see the team focus on please drop them below (also feel free to drop some TV show recommendations 📺 I’m always looking for a good show!). Cheers!

Hi everybody, I’m Dan, an Implementation Consultant based out of the UK here at Box 🎤  Dan Simpson 📍  UK 💻  Implementation Consultant @ Box 💛  Product Knowledge, Project Management, All things Box! 🎨  Father of one Tarzan child!

My company uses the Collaboration Links (from another company's Enterprise version of Box).Using our firewall function,- Allow "somecoop.*.box.com"- Block "*.app.box.com"I tried to select other companies that can access, but the personal/free version of Box is still accessible.I would like to block sign-in/access to the personal/free version of Box.Do you have any ideas? (Blocking specific URLs, etc.)

One aspect of maintaining security posture is ensuring users are updating their Box password periodically (especially if SSO is not enabled).  Is there a way to report on the last password change through Box reporting? 

 👋🏼 Hi Box Community! My name is Jeffrey Sendejar and I am a Program Manager within Customer Success here at Box. 🎤  Jeffrey Sendejar (he/him) 📍  Texas (Remote) 💻  Customer Success Program Manager 💛 Working to optimize and innovate internal collaboration, effective change management 🔮  I love to tackle complex problems and deliver scalable solutions. Outside of work I love to cook and travel (4 continents & counting!) I’m excited to be involved the new Box Community and I can’t wait to see all the cutting edge conversation and innovation that shines through in these community forums! 🚀

If an organization is interested in enabling the Box for Teams integration, will there be an impact to SharePoint?

We would like to build a Box App to use an uploaded file in a Box folder to update a Database every night at 10 PM? This is our first app attempt, have no idea how to get started? Thanks

Checkout this blog from our Developer Team overviewing our new community site

You can find instructions on how to enable Box AI here. 

We’re excited to announce the Box Hubs beta —  Box Hubs is our new intelligent portal solution that makes content curation and publishing simple, no matter the file type or folder (or where it resides).With Box Hubs,  whether you’ve got 500 or 5000 documents, you can put the right content into the hands of the right viewers (from a small tiger teams, to your entire organization) when they need it.  See here for more details

Hi! We use box relay everyday, most used example would be a folder is created in “Inventory” and then 5 sub folders are automatically created. I want to create document placeholders in one of the sub folders , example inside a sub folder is document 1, document 2, document 3. These are just placeholders for an employee to attach a document to. Is there a work around for this?

Hello everyone, I’d like to introduce myself!🎤  Jen Galvan (she/her) 📍  Chicago, Illinois 💻  Sr. Director of Customer Success @ Box 💛  Helping customers realize the value of Box 🔮  Love working with analytics, AI (also really enjoying Box Hubs). Outside of work I love to spend time with my husband, three kids, 2 dogs, travel and read!

Hello everyone, would love to share some information about myself!🎤  Hunter McCoy (he/him) 📍  Austin, Texas 💻  Customer Success Manager 💛  I help with customers getting more deployed with their Box instance, answering questions, providing demos, and helping people get connected to other contacts 🎨  I am currently training for the JFK 50 mile ultra marathon, and am also an avid reader!

Whether you’re setting up your instance for the first time or perhaps knocking the cobwebs off your older admin structure, Box offers a number of ways to assign responsibilities and access for just the right need.Below are some of the quick hit details about the nuances between the different admin levels. I’m curious how different admins in different industries or Lines of Business divvy up their roles. Let’s discuss! Admin RoleThe Admin role has the highest level of authority and access within your enterprise. Only one managed user can be assigned the Admin role, although one or more managed users can be assigned co-admin roles. Admins can:Access the entire Box Admin Console (Business Plans and above) Assign Co-admins, group admins and define Co-admin access permissions Log in to any user’s account (Business Plus and above plans only) Configure account-wide settings fo

Hello!Has anyone worked on retrieving the Collaborations Report using Box API in Python and not from the Admin Console? If yes, I’m looking for possibilities to create the report and your knowledge/suggestions would be greatly appreciated!Thank you,Suvidha Vaddula

Did you know BoxWorks is back in person this year!  Follow here to learn when registration opens.

Generative AI has become a hot topic, how is your organization think about this exciting new technology? See here for Box AI principles and we welcome your comments Box is committed to the following principles when using and providing AI capabilities in Box products.Full customer control of AI usage. We’re committed to ensuring that our customers maintain control over their own data and processes. Customers may enable or disable the use of AI and decide whether AI should be applied to their content. No training models using customer content without explicit approval. Box won’t train AI models using customer content without the customer’s explicit authorization (for example, if a customer wants to create a customized AI model based on some of their content, they will need to explicitly agree to allowing this application of

Created a developer instance and want to be able to create user accounts. I see where we can add collaborators but I do not see users and groups to create new managed users to test with.

Hello, I would like to remove an option from a java classification. I use the following code: List<MetadataTemplate.FieldOperation> updates = new ArrayList<>(); delete.setOp(Operation.removeEnumOption); delete.setFieldKey(“Box__Security__Classification__Key”); delete.setEnumOptionKey(option.getKey()); updates.add(delete); return MetadataTemplate.updateMetadataTemplate(boxAPI.getAPI(), boxAPI.getScope(),Metadata.CLASSIFICATION_TEMPLATE_KEY, updates); but I get the following error: The API returned an error code [403 | q5q8oghr0krwv557.0be56fb8d3a04661fa87b95f7aa219311] forbidden - Template operation can’t be performed due to existing policies on the template. thank you in advance for your help

For our use-case, we have a shared link from our tenant and we’d like to find out some basic information about it: file id, owner id, etc. Currently, we can pull that information if we already know the user but we receive a 404 error when we try to access it with an admin account. Would it be possible to add that functionality? We’re currently using this method: BoxItem.Info itemInfo = BoxItem.getSharedItem(api, sharedLink, );

I am currently using a Box trial account and have connected the API to another application. However, the connection only works for about 1 hour before being lost. I would like to ask if this is the way Box’s algorithm works or a limitation of the trial account. Thank you for your help.