Hey Team,
While my local Box storage occupies <40GB, Box online reports >51GB with same number of files. Can you please help me understand or fix this issue?
P.S.: I am posting this issue for a second time because, after clicking Submit, I neither got an acknowledgement that my post was received nor was able to find my post on the support forum. Something to be consider.
Hey Emily,
Thanks for the response. I checked everything you mentioned and it does not address my situation. I suspect it is a Box server-side issue.
Hey Rona,
Thanks for chiming in!
In my case, there has been no change to folder structures over the last few weeks; this is true across all of the synced machines. Also, I seldom use the "Trash" folder. Furthermore, I see that other users are experiencing similar issues. I am wondering if this issue is caused by a back-end issue. Can you please check into it?
Hey Rona!
It has been over 24 hours and the situation remains the same. Can you please help?
Thanks in advance!
Hey Team!
It has over 72 hours and the storage is still being accounted incorrectly. Can you please help me understand or fix this issue?
Hey Team!
It has been 5 days since Rona suggested that I wait and the Box online still reports the same number. Can you please fix the issue?
Thanks in advance!
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