Skip to main content
Question

Billing issue

  • May 27, 2025
  • 1 reply
  • 8 views

Forum|alt.badge.img

In the past, I did trial for BOX enterprise to confirm my customer's need to integrate box file integration with microsoft 365.

I canseled trial before the end of trial and confirm it to the contact center,

But I check the invoice the credit card, there was a billing, amout is ¥10,421.

Please refund this money.

What information is needed to refund this. I don't remember the exact emal but I do remember the invoice number.

I already quit previous company when I tried this trial, so please email my current email address below 

<personal information-redacted>

Kind

Jun

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Jun, 

Welcome to Box Community and glad to assist! 

In order to address your inquiry, you can create a new ticket to contact our Billing team or directly email us through billing@box.com

We'd love to further assist!