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Question

2 factor with anew phone

  • May 27, 2025
  • 1 reply
  • 8 views

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I got a new iphone and am trying to update my 2fa but the QR code never loads in order to link the app. 

 

WHY?

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Sam, 

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

Thanks for posting!