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Question

downgrade to free plan

  • May 27, 2025
  • 1 reply
  • 25 views

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I would like to change to a free plan while keeping my account. Could you please let me know how to do so ASAP

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Masako, 

Welcome to Box Community and glad to assist!

To downgrade from your current plan, you can contact our Cancellation team via cancel@box.com.

We'd love to further assist!