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Question

Storage space inaccurate

  • May 27, 2025
  • 2 replies
  • 12 views

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Shows that I'm using 7 GB when I'm only using 5.3 GB. Trash is empty. This is at least the third time this has happened. Please run the script to recalculate my actual storage to fix this like you've done in the past. Thanks.

2 replies

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

I'm sorry to hear about the storage issue you're experiencing. Although I can't run scripts or perform system tasks directly, you can try restarting your device, checking for hidden files, using Disk Cleanup on Windows, or using terminal commands like df -h on Linux to verify disk usage.




















tellculvers.cc


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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Yeah, none of that is the problem. This is a very old bug with your service that doesn't keep track of the actual storage usage. In the past support was able to run a script to recalculate the used space, is that no longer the case?

I feel like this is allowed to happen on purpose as a way to push free users to upgrade. I get it, you're in business to make money, but this is a lousy way to do it.