Support Forum

Box seems to auto delete random files.  Literally in the am I come back to work and files or docs missing and I find them in the trash.

When I make edits to a document and save it, I will get an error message that says "You have insufficient permission to upload".  Immediately after, another error message follows listing the box folder name and saying that the document could not be updated.  This does not happen on every document but some.  The document will update on MY computer but when co-workers open the document in the file, they will not see the edits made.  Any thoughts?  Thank you

Box email receives all our email accounts except one email. Why it's not receiving a particular email?

After a long break, I decided once again to store some content on Box.com and and sync it with my local folder. The structure of my local Box folder is: Box - Folders  - Subfolder (Level 1) - Subfolder (Level 2) - Subfolder (Level 3) In my local folder, at the top level, there are 6 folders. Among these, 2 folders should be exact copies, just with different names. One copy of this folder appears to have synced correctly. The other copy, however, is problematic: not all subfolders at Level 1 have synced - only 58 out of 195 subfolders have synced. Worse, the subfoders that have not synced have disappeared - these folders and their data is lost. I can only congratulate myself that I have made a copy of the Level 1 folder, otherwise I would have completely lost that content! I would appreciate an answer and an explanation as soon as possible. Thank you, ML    

Hi there, I have been shared on some materials by a client. When I go to the link they shared with me, I get the following page: "Buy Box today to access your account // Your trial has ended. Extend your journey with Box today." I cannot even go to the support page to do a new post, so have had to log in with my personal account to post this! Can you help me raise a support ticket here, or tell me what I'm doing wrong?? Surely it's possible for me to access these files without paying £48??   Thanks, O

Hello--can you please stop my account requiring a 2FA? I have never set that up and there is some legacy problem that is not letting me log in at all. Please advise.

I got a new MacBook and migrated settings. The Box icon is not appearing at all (and it's not from lack of real estate--I've already tested that). I've reinstalled Drive, and that is the only time I can get the app window to appear. After signing in, the app often automatically resets. However, the reset zip file fails (as I tried that earlier). When I open Box from the applications folder, it simply opens the Box Finder window; I cannot access any settings. However, new files I uploaded via the web interface DO show up in Finder, so syncing is occurring. I've toggled the Box Finder Extension multiple times, including restarting the computer in between.

The folder was created with no management console. I get an error when I invite an administrator and transfer ownership rights. How do I transfer ownership rights to administrator?

I was working on a group project and all of our box accounts said our storage was full, but I don't think it is. I can no longer upload files. 

I have an individual account, signed in through google. To accept a collaboration, I'm being forced to reset my password, but I never had one because I signed in through google. Please help.   Thank you.

SSO接続を作成中にエラーが発生しました。

We are having technical issues. One of the collaborators (Owner of the folder) cannot see the shared folder on their side and they are still under collaborators. 

I attempted to create a new co-admin account but made a mistake. I deleted the account, and it no longer appears on the list of managed users. However, when attempting to add the account again, I receive an error that per account already exists in the enterprise.

I can you please delete my account I was supposed to join with my companys invite

my verification code does not come.  I have switched from macbook to laptop.  i have restarted the computer.  I have tried different browsers.  Im frustrated and need help.

Even presence of the Urban VPN Browser Extension (if it is not connected) is alerting that Box.com is unsafe. I reported to Box Twitter team and as per their guidance reporting the same here.

We are using a VPN solution called Perimeter81. We would like to restrict access to box by allowing only users that have a VPN address assigned by Perimter81. Is this possible with box? Thank you

Hi,   When I'm trying to upload files into some of my folders, it shows an message that says "You do not have permission to upload files to this folder". Could you please help?   Thanks, Robert

I have a folder that is shared with a Group and a few users. I'm trying to fetch users of the corresponding group. I'm using Box Java SDK v2.58.0 and the Application that I've created is a Custom Server Authentication App with "AppOnly" access.Can someone please assist me here as to how can I fetch all the users of a particular group that has access to a particular folder?Any help would be highly appreciated.

I am changing phone numbers but there is no way to do it have support contact me on how to do it

I can only enter my account using gmail, every time I try to create a password it gives me an error

Hi, we send some files to a recipient and when we saw the access information we saw that there was a location untrusted by us. It is been happening from feb 16.We had a virus in our system from that day and we wanted to know if box was compromised somehow   Thanks!

When manually sending a reminder by clicking "Send Reminder", the following error occurs (screenshot attached): An error occurred and we have been notified of the issue.  Please come back later and try again.  Sorry for the inconvenience. This has been happening for the past 2-3 hours.

I need to change our domain from paragonone.com to extern.com.

I have tried many times to add a managed user but get : 1) User failed to be added. 2) Groups and folders selection, as well as user settings for existing Box users, will be available after the user(s) accept invite. Also a yellow circled exclamation point shows up near the submitted managed user email address, when clicked shows the message: Email already used in a Box account but not associated with an Enterprise.