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Question

Trial ended, can't access folders being shared with me

  • May 23, 2025
  • 1 reply
  • 19 views
C
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Hi there,

I have been shared on some materials by a client. When I go to the link they shared with me, I get the following page:

"Buy Box today to access your account // Your trial has ended. Extend your journey with Box today."

I cannot even go to the support page to do a new post, so have had to log in with my personal account to post this!

Can you help me raise a support ticket here, or tell me what I'm doing wrong?? Surely it's possible for me to access these files without paying £48??

 

Thanks,

O

    1 reply

    C
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    Hi Oliver, 

    Welcome to Box Community and glad to assist!  

    You should get in touch with our Billing team to help address this query. To do so, you can submit an email through billing@box.com.

    Thanks for posting!

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