Box Platform

Hi Team,We are planning to develop an integration between Box and Zoho Cliq.Use Case:We are trying to fetch both team folders and personal folders of a user through the API. However, we couldn’t find any specific endpoint that directly supports this.Currently, we are able to fetch all files and folders in the root directory using the /folders/0/items endpoint. Is there any recommended workaround or approach for specifically identifying team folders (i.e., folders shared with groups)?

Hi,I’m running an API Call to upload a PDF file to Box. I get the PDF URL from another API call to another software, and then input the URL into this apex class, it downloads it and uploads it into Box folder of specific folder Id which I input. For some reason, everything works, but the file that comes into Box is not PDF and is of unsupported file type (can’t be opened or downloaded). Can anyone find what my error could possibly be? public class HV_BoxPDFUploader {    @InvocableMethod(label='Upload PDF to Box' description='Uploads a PDF from a URL to Box using Box Toolkit')    public static List<Result> uploadPDFToBox(List<Request> requests) {        List<Result> results = new List<Result>();                for (Request req : requests) {            Result res = new Result();            try {                // Download PDF content                Http http = new Http();                HttpRequest pdfRequest = new HttpRequest();                pdfRequest.setEndpo

Join us for a webinar dedicated to developers, where we will explore the generated Box SDKs. You’ll see several code demos of Box SDKs in Python, .NET, and TypeScript both on the server side and within a web browser. Learn tips and tricks, get to know new convenience methods, compile-time issue detection, and get to know exciting new features coming soon.Join on April 15th, and choose a time slot that works best for you.Register here: https://events.box.com/box-webinars/box-sdk-webinar-2025See you soon!

I referred the API documentation from link below:https://developer.box.com/reference/get-users/#param-user_typeAccording to the documentation, I should be able to fetch external users by passing the value "external" to the "user_type" query parameter in the "/users" API. However, when I tried this, it returned an empty list, even though I know there are external users in my account. I have attached screenshots for your reference.External User tab UIPostman API responseCould you please clarify if any limitations with the account might be preventing us from retrieving external users? Alternatively, is there another method to fetch external users? I would appreciate a brief explanation on this.

We are looking to automate the process of adding users to segments within an Information Barrier using the Box API, as we anticipate frequent additions to each segment. However, we are encountering issues during implementation.When attempting to add a user to a segment while the Information Barrier is in the "enabled" state, the API returns a 409 Conflict response.The API endpoint we are using for this operation is: POST /shield-information-barrier-segment-members.We understand from the documentation that modifying segment members is not allowed when the Information Barrier is in the "enabled" state. Could you provide guidance on the recommended approach to edit segment members via the API under these circumstances? Is there a specific workflow we should follow to handle this?Thank you in advance for your support!

Hello dear box.com support team, Perhaps someone here can help me… but first, some information: TB: 115.6.1 (64-Bit) OS: Windows 10 Account Type: POP Mailbox Provider (split): SMTP marec.de (own domain) / POP (Incoming server:) gmail.com Storage Service (the one that is / isn’t working ;)): box (box.com) AV: Windows Defender Firewall: Windows Defender (and Fritzbox) On the subject: For many years, I have been using the Box (box.com) add-on with Filelink (from a certain attachment size). It has always worked great. However, for some time now, the upload always fails, I can no longer use Box (box.com) in conjunction with Thunderbird. There is no further error message, except that the “upload failed”. I have already “uninstalled” and re-set up the service several times → no improvement. If I try it e.g. 5 times with Box (box.com), it may work on the 5th try or already on the third try or only on the 7th try and sometimes not even then. Since I have a lot and enough storage at Box, I am in

Hello, I'm trying to integrate with Retool to sign some documents via API, I've already created the app and granted all necessary scopes for it.The problem is with the OAuth2 authentication, when I authenticate with Retool, it successfully generates the access token, but it didn't grant the sign scope, even when I (on purpouse) write the scopes when I request the access token.When I try the developer token it works fine. 

Hi Box Community,I hope this message finds you well.As part of the BOX redesign in our organization, I worked on redesigning the BOX API Python code. Here is an overview of the code logic and the challenges faced:Code LogicPython code is invoked. Checks for the specific folder ID and retrieves the total number of files available. Creates a loop with a batch size of 100. Executes the download command.Scenario100 files, each with a size of 150 MB, were present in the BOX folder ID.Challenges FacedDuring the download, 96 to 97 files are downloaded with full size, but 3 to 4 files are downloaded with 0 MB size.Workarounds ExecutedPost-download of each file the script revalidates the file size. If the file size is 0 MB, a retry for the download is executed. This worked fine even for larger files. Changed the batch size to 30, and no issues were noticed with 100 files.I am curious to know if there are any limitations imposed by Box on the number of files that can be downloaded in a single ba

Hi Everyone,Need to have any documentation about the default expiration period for a JWT requested through private key default expiration period.Best Regards

Hello Box devs!I’ve written a JS script that connects to box and uploads some files. When I run it locally, the script connects to Box using the following: { "boxAppSettings": { "clientID": "value", "clientSecret": "value", "appAuth": { "publicKeyID": "value", "privateKey": "value", "passphrase": "value" } }, "enterpriseID": "value"}Locally this works and there is no problem. The issue is when the script is run by a Github Workflow for automation. In this case, no matter how I format the private key value, I get this response: Error connecting to box: secretOrPrivateKey is not valid key materialThis is the error I would get locally if the key was not being correctly loaded, due to an incorrect filepath or data type (not a string). I’ve confirmed this is not the case on github - the script finds the secret value, but using it produces this error.  I’m having a very tough time understanding why this code to move files to Box would work locally, but fail on G

I do find my question to be similar to an unanswered one I can set the event type to download and only return download events.  but when I set it to accessrevoked I see results returned for content_access, Delete, upload, etcI am using EventType = new List<StringEnum<GetEventsQueryParamsEventTypeField>> { new(GetEventsQueryParamsEventTypeField.AccessRevoked) } to set the filter in the parameter variable

Hi, I created a platform App using OAuth 2.0.  I created a website that allows a user to login to Box, then use the Box API to list all the folders that the user owns.  I use the Create folder lock endpoint to allow the user to lock/unlock a folder.  However I always get an Authorization failed when trying to lock/unlock.  The app has both read and write permissions.  Are there other settings I need to set ?  Thanks.

お疲れ様です。SalesforceからBoxApiへのアクセスを試みたのですが、エラーになってしまってアクセスできませんでした。エラーの内容：Box API 認証エラー: {"error":"invalid_grant","error_description":"Please check the 'sub' claim. The 'sub' specified is invalid."} 実際いただいた、公開鍵/秘密鍵のペアのデータを確認したところ、Enterprise IDが0になっていたので、subにUserID（番号）を入れて、box_sub_typeをuserにしましたがエラーになりました。最初はこの設定でやっていました。 ですが、エラーになっていましたので、アプリの状態も確認しました。 こちらのアプリが承認されていないからアクセスされないというのも原因としてありますでしょうか？結論として、無料ユーザの場合は外部ApiからJWT認証してデータをとることは不可能なのでしょうか？可能でしたら、やり方を教えていただけますでしょうか。以上、よろしくお願いいたします。

Hello, Team.I got a 429 Error when calling the search API.The error message is as follows.--------------------{"type":"error","status":429,"code":"rate_limit_exceeded","help_url":"http:\/\/developers.box.com\/docs\/#errors","message":"Request rate limit exceeded, please try again later","request_id":"XXXXXX"}--------------------I found information about this error at the link below.https://developer.box.com/guides/api-calls/permissions-and-errors/common-errors/https://developer.box.com/guides/api-calls/permissions-and-errors/rate-limits/ But I'm curious about this. I want to get related information such as the cumulative number of API calls per user per month.Is there a screen or way I can see this information?

I am developing using Box.V2 (5.8.0) in VB.Net. Dim downloadStreamRequest = objBoxClient.FilesManager.DownloadAsync(strBoxId)  downloadStreamRequest.Wait() When executing the above process repeatedly, an internal exception with "Request timed out" always occurs on the third attempt.Even if I restart the program and try again, it still happens on the third attempt.I am not sure what is causing this issue and am struggling to find a solution.If anyone knows how to resolve this, please let me know.

How do I programmatically move files from my app service account to user accounts? I need to distribute app-uploaded files between the users. I am using box.sdk.gen API. What is the allocated space limit for the service account with a business plus subscription?

Hello I am Using Box Search API and Also Try To Search With dll When I Give the Search Keyword “disposition” In response I Get the files Which contain “disposition” in file name and file content.But ,Here i also get files Which Contain Different Keyword “dispositive” and “disposal”Hello ,Box Team Can You explain me this ?and i also try with Exact Match using operator “disposition” but return same result.  

Hello, I’m getting 104 errors when processing webhooks for Trashed files.The error only occurs in this specific scenario - I have no issues doing similar processing of webhooks for Uploaded or Restored files. I also have tested the same API calls I’m running here from a Jupyter notebook using the same app auth with no issues. Specifically, when I receive a webhook notification that a file has been trashed, I call box.trashed_files.get_trashed_file_by_id() with the ID from the webhook message. (This is all Python with the newer box-sdk-gen library.) This call throws the 104. When I make the same call from my notebook, it returns the file info I need with no errors.

oauth.get_authorization_url returns url that returns a 302 errorThe url starts with https://account.box.com/login/mfa?redirectUrl

I realize this is probably the wrong forum.  And I am sure I am overlooking something simple - but I am having an issue with new users view of folders within Box.  I haven’t had this problem in the 2+ years we have been using Box and I have spent more time than I care to admit trying to figure it out.  For the last two years my existing users will navigate to the folders in Box via the path - All Files>Salesforce Root Folder>Object Folder>Record Folder. All collaboration is granted via the Box for Salesforce integration. They don’t have collaboration rights granted to anything but the selected Record Folders - but they are housed in the above tree and makes their All Files page much cleaner.The issue is that my recent new users (last 2 months) are not getting this same tree.  Instead it is All Files>Record Folder.  And results in a cluttered mess on their All Files page.  Ultimately they can still get the folders and files they need to do their job - but the user experience

Hello,I am working on an integration between kintone and Box. When using a Box Starter account to create a shared link from kintone for internal use, I encountered the following error:{"type":"error","status":403,"code":"forbidden","context_info":{"errors":[{"reason":"invalid_parameter","name":"access","message":"Invalid value '1'. The item does not allow this access option."}]},"help_url":"http:\/\/developers.box.com\/docs\/#errors","message":"Forbidden","request_id":"h7yusxhze4s1svcd"}The issue does not occur when the access is set to 'open', but it appears when the access is set to 'company'.Could anyone help me understand the cause of this issue and how to resolve it?Thank you for your help!Best regards,Marie

I would like to clarify the API call limitations when using the CDATA JDBC driver. Specifically:1. Are there any restrictions on the number of API calls that can be made using this driver?2. It was mentioned on the Box website that Integration Partner API calls are not subject to usage charges. Can you confirm whether API calls made through the CDATA Box JDBC driver are also exempt from counting towards our client’s limit?Additionally, if API calls made through the CDATA JDBC driver are chargeable, could you provide details on:1. The cost structure once the API limit is exceeded.2. Whether the Business Plus plan (which includes 50,000 API calls per month) covers these API calls, or if they are treated separately.We understand that the final decision on API call charges rests with Box, but we would appreciate any clarification you can provide to ensure proper planning.

Is it possible to import information to documents in BOX via a metadata template using a CSV file? Or is it possible to add metadata to documents in BOX using a CSV file as custom metadata? And how to do that? What I want to do is to use a CSV file to add individual metadata to a large number of documents at once.I will need to use metadata templates from the UI and manually enter values for each attribute. Instead of doing that, I want to use a CSV file to apply them all at once and save time.Currently, a test metadata template has been created. I understand that it is possible to export metadata information.Extract metadata - Box Developer Documentation

Hi,I have multiple Co-Admin accounts, and each has created their own files and folders. However, I do not have an existing Admin account with access to all content. To resolve this, I created a new Admin account, and my goal is to have a single account that can access all files and folders across the organization.In the Admin Console → Content Management, I can see all users' data. However, when I use the Box API endpoint:https://api.box.com/2.0/folders/0/items  the API response only returns the files and folders that the Admin account has direct access to, rather than all content from all users.Is there any way to retrieve all data across all users without explicitly adding the Admin account as a collaborator to each folder?Thanks!

Is it possible to retrieve the names of all folders and files from a folder, including everything inside its subfolders, via the API?