API

Hello, I’m getting 104 errors when processing webhooks for Trashed files.The error only occurs in this specific scenario - I have no issues doing similar processing of webhooks for Uploaded or Restored files. I also have tested the same API calls I’m running here from a Jupyter notebook using the same app auth with no issues. Specifically, when I receive a webhook notification that a file has been trashed, I call box.trashed_files.get_trashed_file_by_id() with the ID from the webhook message. (This is all Python with the newer box-sdk-gen library.) This call throws the 104. When I make the same call from my notebook, it returns the file info I need with no errors.

Hello,I am working on an integration between kintone and Box. When using a Box Starter account to create a shared link from kintone for internal use, I encountered the following error:{"type":"error","status":403,"code":"forbidden","context_info":{"errors":[{"reason":"invalid_parameter","name":"access","message":"Invalid value '1'. The item does not allow this access option."}]},"help_url":"http:\/\/developers.box.com\/docs\/#errors","message":"Forbidden","request_id":"h7yusxhze4s1svcd"}The issue does not occur when the access is set to 'open', but it appears when the access is set to 'company'.Could anyone help me understand the cause of this issue and how to resolve it?Thank you for your help!Best regards,Marie

I would like to clarify the API call limitations when using the CDATA JDBC driver. Specifically:1. Are there any restrictions on the number of API calls that can be made using this driver?2. It was mentioned on the Box website that Integration Partner API calls are not subject to usage charges. Can you confirm whether API calls made through the CDATA Box JDBC driver are also exempt from counting towards our client’s limit?Additionally, if API calls made through the CDATA JDBC driver are chargeable, could you provide details on:1. The cost structure once the API limit is exceeded.2. Whether the Business Plus plan (which includes 50,000 API calls per month) covers these API calls, or if they are treated separately.We understand that the final decision on API call charges rests with Box, but we would appreciate any clarification you can provide to ensure proper planning.

Is it possible to import information to documents in BOX via a metadata template using a CSV file? Or is it possible to add metadata to documents in BOX using a CSV file as custom metadata? And how to do that? What I want to do is to use a CSV file to add individual metadata to a large number of documents at once.I will need to use metadata templates from the UI and manually enter values for each attribute. Instead of doing that, I want to use a CSV file to apply them all at once and save time.Currently, a test metadata template has been created. I understand that it is possible to export metadata information.Extract metadata - Box Developer Documentation

Hi,I have multiple Co-Admin accounts, and each has created their own files and folders. However, I do not have an existing Admin account with access to all content. To resolve this, I created a new Admin account, and my goal is to have a single account that can access all files and folders across the organization.In the Admin Console → Content Management, I can see all users' data. However, when I use the Box API endpoint:https://api.box.com/2.0/folders/0/items  the API response only returns the files and folders that the Admin account has direct access to, rather than all content from all users.Is there any way to retrieve all data across all users without explicitly adding the Admin account as a collaborator to each folder?

Is it possible to retrieve the names of all folders and files from a folder, including everything inside its subfolders, via the API?

Hello,I am trying to upload a document but am receiving error 400 (API upload did not contain a file part).I have to use an application called 4D to submit the http request using the following code…    $boundary:=Generate UUID    $crlf:="\r\n"        $bodyPartTxt:=""        $bodyPartTxt:=$bodyPartTxt+"--"+$boundary+$crlf        $bodyPartTxt:=$bodyPartTxt+"Content-Disposition: form-data; name=\"attributes\""+$crlf         $bodyPartTxt:=$bodyPartTxt+"Content-Type: application/json"+$crlf+$crlf        $bodyPartTxt:=$bodyPartTxt+$attributesText+$crlf        $bodyPartTxt:=$bodyPartTxt+"--"+$boundary+$crlf        $bodyPartTxt:=$bodyPartTxt+"Content-Disposition: form-data; name=\"file\"; filename=\""+$docName+"\""+$crlf        $bodyPartTxt:=$bodyPartTxt+"Content-Type: text/plain"+$crlf        $bodyPartTxt:=$bodyPartTxt+"Some text."+$crlf        $bodyPartTxt:=$bodyPartTxt+"--"+$boundary+"--"    AR

We are looking to interact with millions of files. We have noticed on the box site that Enterprise business plan has a limit of 100,000 API calls per month. Can this rate be increased? If so, what can it be increased to?

Hello,I have had a script working for a while and recently I started getting errors.Example:box storage-policies:assign 1111111 22222222Errorbox : Unexpected API Response [403 Forbidden | 0c905f030dd35551650c37d06ecdc251d.0c905f030dd35551650c37d06ecdc251d] forbidden - Purchase validation failed.I’m not sure why this started happening.  I’m about to go through setup again in hopes it will fix it.

Hi Everyone,Is there any behavior change in Get Token functionality recently? We are not able to get any token from Box.Regards

Hi,I’ve been going around in circles for the last hour and a half trying to figure out how to use a Limited Access App on a free account. Is this even possible? I’ve seen various posts from a year ago saying this feature had been “temporally” disabled, is it still “temporally” disabled? I’m up to the point of trying to authorize the app but none of the menus as described in this tutorial are visible for me. Cheers,Michael

We want to avoid getting charged when moving some files from box to sharepoint. apparently there is the API issue where we have to manually download one file by one file vs using boxs ability to download and move but we wanted to make sure we knew the exact difference and options before we spent hours moving files for an important peoject. 

I'm having problems with API requests to my Box.com account. I'm trying to read the contents of an XML file in Box, but I'm getting a 403 error code. Is this because I only have a starter account on Box?

Hi,I have a question regarding OAuth authentication in Box. Currently, we are using the Splunk Add-on for Box, and I am trying to configure the account using OAuth to collect file and folder metadata.I have configured an account using OAuth in the add-on to collect file and folder metadata. I have created a Client ID and Client Secret from one Box account and added these credentials in the Splunk Add-on for authentication. During the authentication process, the add-on redirects me to Box to authorize the request.However, I noticed that if I log in with a different Box account during authorization, the add-on still allows me to save the account without verifying whether the provided Client ID belongs to the logged-in Box account. As a result, the metadata retrieved for files and folders corresponds to the account used during authentication rather than the account from which the Client ID

HiAs a service I need to scan files on box of Users. Since I will exceed the API limit under the quota given by Box as per purchase. My Client informed me the api calls made form Apps in Box integration are free. So, Is it true that If I make API calls from the clinet-id and client-secret that of APP published by us and added by our client will be free. Will this not be counted in quota.Since plan supports 100K API calls and can I make >100K API calls free.

What is the command to increase the storage quota for the Box platform account.How do we connect to other platform accounts from your own app.

Hello ! I'm currently developing in java and I can't get a folder created by another user, via API.I'm also using JWT authentication and have followed this documentation: https://developer.box.com/guides/authentication/jwt/with-sdk/Here's my Java class calling the Box APIs    public BoxFolder getFolder(String folderId) throws BoxAPIException    {        return new BoxFolder(boxAPIConnexion.getAPI(), folderId);    }However, here's the message returned :com.box.sdk.BoxAPIResponseException: The API returned an error code [404 | iw6ilehyqdmmt4w4.0bb5b98f9358163f0c50785d696f24cca] not_found - Not FoundDo you have any solutions?thanksTranslated with DeepL.com (free version)

Box AI just completed one its largest launches ever. 🚀 Checkout the blog below and find out all the new features available to developers! 📦✅ Box AI Studio API✅ Box AI API support for images, Hubs, and scanned documents✅ Box Doc Gen for Salesforcehttps://medium.com/box-developer-blog/new-box-ai-api-updates-e812b868457d

Does Box provide following details via Box API programmatically(https://developer.box.com/reference/) either directly or indirectly as follows,Subscription plan associated with Box account(Business/Business Starter/Business Plus/Enterprise/Enterprise Plus). Opted plan cycle(monthly/annual) and billing details. Box AI credits available and spent at user level and enterprise shared pool level and addition credits assigned in a Box account. (may be similar to the way it's exposed in admin console: 

Hi All,i am getting the below error kindly help me on this.Error: can't authenticated on box HTTPSConnectionPool(host='api.box.com', port=443): Max retries exceeded with url: /oauth2/token (Caused by SSLError(SSLError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:852)'),))Traceback (most recent call last):

I share links with collaborators and they have an expiration date set, but the links expiration does not work because the collaborators can use the shared links even after the expiration date has passed.

While search data based on created and updated Date I not get back anything.It’s give me 200 response But I am not able to get any entries from that. 

We have one spring boot java service to scan events in an app create by users.One feature we have we download the zip of file uploaded and get the content of it and saved in our database as solr. Which will be access to that user only on our app.Previously there was no issue but now frequently service is halting on only when downloading zip and no further process is halted.When we restarted the service and scan again that event by start and end time it works fine.We checked the heap size that was not the issue.we are using now: 4.7 box sdk and java 8.Can anyone help if any issue and modification needed for this issue?

Using Python3, OAuth2. My application worked yesterday. Today, It does not work.

Hi there,I cannot generate the token using the credentials grant. I can however use the temporary token from the portal to upload the file.I am using the client credentials grant method mentioned in this URL: https://developer.box.com/guides/authentication/client-credentials/I have double-checked the box_subject_type and box_subject_id along with client_id and client_secret. It used to work a couple of months ago. The error I first started noticing was 4th of October 2024. Can you please help me with this?