Box Drive asks uninstalling Box Sync that is already uninstalled

Hello,

I switched from Box Sync to Box Drive in September 2026. Since the last update to v2.56 Box Drive asks at every launch of my MacBook Pro 15 2018 with Sequoia 15.8.2 to uninstall Box Sync. Obviously this fails because Box Sync has already been uninstalled.

It re-displays the error message on https://docs.box.com/en/box-drive/getting-started-with-box-drive/uninstalling-box-sync-using-box-drive where I’m asked “Please open a support ticket if this happens.” But nowhere I can find how to do this.

I also checked https://docs.box.com/en/box-sync/using-box-sync/uninstalling-box-sync-manually and nothing from that is left on my machine. And before the last update, Box Drive did not ask to uninstall Box Sync.

So how to open a support ticket and how to get rid of this annoying bug?

Thanks and best regards

Markus