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How to create a Box Support Ticket

  • June 16, 2026
  • 3 replies
  • 191 views

How to create a Box support ticket:

  1. Go to support.box.com
  2. click “Sign in” in the top right corner
  3. select “Account & Billing” from the menu options at the top (This can be found beside “Box Status”
  4. select “Contact Support”

 

  1. Click on “Get Started” under submit a case
  1.  Fill out ticket details as shown below.

 

3 replies

Jey Bueno Box
Forum|alt.badge.img
  • Community Manager
  • June 16, 2026

👋 Hi ​@Baker, thank you so much for sharing this! Your guideline is incredibly helpful, especially for users who are new to Box and may not be sure where to start. 🙌



To our community members,


Support options vary depending on the plan you’re subscribed to, so make sure you’re signed in when looking for available support channels.


For users who can’t sign in due to account‑access issues, or if your paid‑plan support channels aren’t available yet, you can submit a request using this ticket form. Thank you!


  • New Member
  • July 14, 2026

How do I open a support case?


Jey Bueno Box
Forum|alt.badge.img
  • Community Manager
  • July 14, 2026

👋 Hi ​@JoeW, welcome to the Box Community! I’ve moved your post to this thread. P​​​lease refer to this post and the highlighted comment above on how to submit a case to Product Support, thank you!