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How to create a Box Support Ticket

  • June 16, 2026
  • 5 replies
  • 450 views
B

How to create a Box support ticket:

  1. Go to support.box.com
  2. click “Sign in” in the top right corner
  3. select “Account & Billing” from the menu options at the top (This can be found beside “Box Status”
  4. select “Contact Support”

 

  1. Click on “Get Started” under submit a case
  1.  Fill out ticket details as shown below.

 

    5 replies

    Jey Bueno Box
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    • Jey Bueno Box
    • Community Manager
    • June 16, 2026

    👋 Hi ​@Baker, thank you so much for sharing this! Your guideline is incredibly helpful, especially for users who are new to Box and may not be sure where to start. 🙌


    To our community members,


    Support options vary depending on the plan you’re subscribed to, so make sure you’re signed in when looking for available support channels.


    For users who can’t sign in due to account‑access issues, or if your paid‑plan support channels aren’t available yet, you can submit a request using this ticket form. Thank you!

      J
      • JoeW
      • New Member
      • July 14, 2026

      How do I open a support case?

        Jey Bueno Box
        Forum|alt.badge.img
        • Jey Bueno Box
        • Community Manager
        • July 14, 2026

        👋 Hi ​@JoeW, welcome to the Box Community! I’ve moved your post to this thread. P​​​lease refer to this post and the highlighted comment above on how to submit a case to Product Support, thank you!

        R

        Why are you lying? Not true. None of this exists. And this is a BUSINESS PLAN. we pay $45/ month for ZERO SUPPORT.

         

        Jey Bueno Box
        Forum|alt.badge.img
        • Jey Bueno Box
        • Community Manager
        • August 7, 2026

        Hi ​@Ryanthecreators, thank you so much for reaching out to us!


        As advised, if your paid-plan support channels aren’t fully visible or available just yet, please feel free to submit a request using this ticket form.


        This form is always available to assist you if you are having trouble logging in or if your support channels haven’t activated yet. This can sometimes happen with brand-new paying accounts or those that have recently transitioned from a trial. Additionally, you are welcome to reach out to our Support team, and they will be more than happy to review and verify the correct channels for your account.


        We truly appreciate your patience and understanding as we get everything set up, and we look forward to getting this sorted out for you.

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