Support Forum

Hello, I have a disk usage of 2.1gb marked when in reality I only have 40kb used, can you solve it?

My account tells me that I am out of storage although only half of my storage is actually used.

Hello Box Community, I'm trying to update the email address associated with my Box account, but the available options suggest linking a personal email, which appears to be a paid service.  Is there a way to update my email address without linking a personal account or upgrading my plan? Any guidance on this would be greatly appreciated. Thank you for your assistance! Best regards,  Morty Petersen

I have so many files and folders missing. There is a very important one i have been collecting for years. Please help

I need you to run a script for my account to fix the data inaccuracy issues around my storage size. Thanks in advance.

Please, run the script in order to correct the free space, Box Show Used of 5.5 GB but the size of files is 2.9 GB. I delete and copy many files and the space is inaccurate Account number is 32625532253 Thanks a lot

I'm trying to pay with a Korean Visa card, but it keeps failing.

I need to change the email address on my account to <personal information redacted> I have tried to add a personal email address and then make that primary, but I had 2 issues.  First, it added it but then no verification email was received.  I removed it and tried again, and now I cannot add it at all.  

I need to open a support ticket,  I'm being signposted to open a ticket however the signposts only lead to the community.How do I access an actual human for support please?

BoxDrive will not connect with "Connecting to Box". I have tried restarting my PC and re-logging in to BoxDrive, but this does not solve the problem. I have no problem with my internet connection.

This is not the first time this has happened. Can somebody reset the usage stats on my account?

When i want to share link, i receive this error message and the shared link button is gray out.   When i want to add user, i receive this error message, i have to add other member to add user for me and this function works for them.

My box account was hacked last night.  Is there a 24/7 emergency support number?  I've filed tickets but no response.

Hi We have problems for share files and link, exist a limit for share ? or how we can know the limits that we have in the free license  tks

I can't get a hold of support, I need to Terminate my free subscription

I'm able to log in to Box.com (macOS/Safari), but I'm no longer able to log in to the Box iOS app. I have browsed through many forum posts and FAQs, but have not found an answer. I have uninstalled and re-installed the app (power-cycling iPhone in between). Can someone from Box support help?

Hello, my team has the highest membership with unlimited storage but we have hit the max quota. Is there a way to add on more storage to our account? We have been cleaning up our files but we continue to run in to this issue. Thank you!

Hello Box Team, we are experiencing an issue in Box. We have an excel file in box that is updated weekly automatically and with every update the size of the file is almost doubled and there is very few information be added. The file started on March 14th at 463.44kb and by 4-19 the file has expanded to 8.26MB. The file is being update by BI.  

There are no options to contact support via the community and calls are automatically dropping

Hello I have an account with 50 GB and although I've alredy deleted a lot of files, Box still prevents me for uploading data.   My account ID is 178580184 I've readed an article explaining why may this can happend (https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect) and I've also readed some posts saying that you can run some kind of script to solve this issue. Thank you in advance!

Hi! I have 3 folders in my account. Their total size is 4.3+1.6+0.1=6 Gb But the main stat is showing 8.9 Gb Trash box is empty. Where are those 3 Gb? Thanks!  

Looks like this is a common issue with several posts about it and no clear solution on most. Many of the items are marked as completed with a rep saying they will reach out. So I am simply posting this to have someone reach out so I can have my email joined with the enterprise account. 

Transfer admin to someone new -- fails! 2024-05-28.I can set up the transfer and when I click on the link in my email to complete the transfer it fails.Need to make <personal information redacted> the admin.    

I recently installed Box Drive and was in the process of syncing all my files when my computer unexpected restarted. Now all of those files appear to be gone from the box folder on my computer (~1/2 appear on the website), I get error messages every time I try and start box drive, and a mysterious .zip folder has appeared on my desktop that contains a bunch of text files, Data Base Files, and other various file types.  How can I recover my files and get box drive working correctly again? 

We have a tower with our media files that are uploaded using Box Drive. Files are deleted on their own. We get Box update emails that User A has deleted the files but the user has replied that he hasn't. He opened a ticket with us.