Support Forum

I am trying to configure notifications in Box Relay. Notifications are now being sent correctly. Is it possible to include variables such as file names or file URLs in the notification content?Also, is there a document listing all variables available in Box Relay?Thank you.

I have made a new registry entry to be prompted to lock a file when opening in Box Drive. Per this support page:https://support.box.com/hc/en-us/articles/ [removed by moderator] -Enabling-Enhanced-Lock-Unlock-on-Box-Drive-Windows-Only The behavior is not working. Re-boot makes no difference. Does one need to be a Box Admin for this function to work? I tried a separate registry entry for default Box folder and that does not work either. I am the administrator on my Windows machine, so it is nothing to do with that I do not think.Any suggestions?

Hello, I’ve been a Box user since it came out and primarily use it for cloud storage. The last time I logged in (a few months ago), all my files were there and everything was working normally.Today, I was prompted to reset my password. After logging back in, I found that all of my files are missing.Could you please help me understand what might have happened and how I can recover my data?Thank you in advance for your assistance.

I did some updates to permissions on the link and now the link is not working. Is there a way to restore the original link?Getting the message:  "This shared file or folder link has been removed or is unavailable to you."

I have been using Box in the workplace for approximately four weeks.  I did not set up authentication or an account backup code.  This morning when attempting to log in, I was prompted to provide authentication or a backup code.  I don’t have the Microsoft Authenticator app.  Is there a way to configure a backup code or a way to prevent this from happening again?

Hello everyone,  my company uses Box, and quite frankly it's a disorganized mess. I have been brought in to organize it. Currently, there is no structure to how the folders are set up, and a lot of the files are incorrectly named. We have about ten people that currently work inside and use Box.My question is: If I change the name of a file, does that affect the shareable link? What if I change the name of the folder that it's in, or what if I move the folder? Since I have been tasked with restructuring Box, I'm curious what would happen to all the shareable links if I move, rename, and/or delete folders. 

When I log into my Box account, I get an error message saying my files are missing and all the settings options are blank. I can't edit anything or upload files; everything shows an error. I don't understand. Can you help me? Thanks!

Hi,I’m contacting you on behalf of a colleague who is currently unable to reach support from their account.They’ve lost access to their Box folders and are receiving the error: “Oops! We can't seem to find the page you're looking for.” Previously, access was working normally, but now they’re unable to see any collaboration folders.We’ve already checked with the organization that owns the folders, and everything appears to be working correctly on their side. They also tried removing my colleague and re-sending the invitation, but the issue persists.We also tested by creating a new folder and inviting them as a collaborator, but that folder does not appear in their All Files view either.Additionally, while investigating, we noticed several account-related issues:The Profile section does not display any information, and any attempted edits are not saved All fields in the Account section (Account Settings)

BOXのプランをビジネスに変更したのですが、変更前のフォルダやファイルが「すべてのファイル」に表示されません。

■ IssueFiles (mainly CAD data and PDFs) are disappearing from multiple folders in Box, even though I have not performed any operations.■ When it startedAround 6:00 PM yesterday■ Environment Windows PC Mainly using Box Drive (desktop application) Security software: ESET ■ Details Files in the affected folders are missing (unclear whether they disappeared gradually) No new deletions appear to be occurring at the moment The “updated by” field shows my name, but I did not perform any actions The issue occurs across multiple folders and appears random, with no clear pattern ■ What I have checked No files found in the Trash on the Box web version No related files found in ESET quarantine I do not have permission to view activity logs on Box (Editor role)

I am trying to log into my account using a different PC, but Box.com is not sending SMS. Two steps verification is cut short. An error appears showing "Invalid Login Credentials". Changed my password in the first PC and tried again. Nothing. Thanks for any help.

My Box tasks, notifications and collections also have been failing to load. Additionally, I cannot assign new tasks to my collaborators. This occurs on both Chrome and Safari browsers as well as on different devices (PC, Mac, iPhone). I've cleared cache and history, and restarted my computers. Can a support ticket please be opened?

 None of my content loads when I log into my Box account. Everything says "loading error." I've already deleted cookies, changed browsers, and even switched computers, but the problem persists.

Hi I would like to change admin for box, our current employee departed and we are not able to reset the email for that employee.

I have a Relay workflow that is being triggered an excessive number of times and assigning an excessive number of tasks to the same people over and over again, when the conditions for the task to be assigned are only being met once and I make sure to invalidate the conditions as part of the flow, so I can guarantee there is not a feedback loop occurring. I initially thought that the issue might be caused because I was evaluating 16 metadata values to trigger the task, so I implemented a “fix” where when the 16 metadata conditions were met, the flow would update a single metadata value. Then a separate flow would listen only for the single metadata value to trigger the task. However, this seems to have exasperated the problem exponentially, not solved it.Based on that, I would imagine that the solution needs to be cutting down on the number of metadata values being watched for in general, but I can’t let this action fire until an indeterminate number of simult

I’m stuck in a loop.  My Perplexity Integration keeps e-mailing a “Your connection to Box has expired. Please click the link below to re-authenticate your account and keep your files synced.” - re-auth does not help.I need support!

Hi Support Team,Good day. I tried to create a developer account but cannot see the Admin Console. Can you please advise where to check? Thank you.

ローカルPCで作成したOfficeアプリ(Excel）をBOXに保存したいのですが、【アカウントが無効化されました。】と表示されました。これはどうしたら出来る様になるのでしょうか。

I created new account and received verification mail but don’ t know how to do it. There is no link to verification, just text.  

I’ve had my Box account for a while under my school account. I accepted an invite to work in a folder, but I’m running into an issue. Every time I accept the invite through my email, it brings me to the All Files tab on my Box account, but not to the folder I’ve been invited to. I can’t seem to get access to the folders I need despite having an invite. I followed instructions I’ve seen given by another user about verifying the email address associated with the Box account and my email account. There under different names, but they are the same email. It is still not letting me accept the invite that I got an email for, because it was sent to the “previous” email address. Do I still need to request that it is sent to the new one, even though my Box account literally shows the “previous” email address as a linked email address for this account?

Dear community, I am in the Business plan, but I would like to downgrade to the free plan. I'm attending as a guest of another client, so I want to keep my account as it is. Sincerely,

## Environment- **macOS**: Apple Silicon (M-series)- **Workflow**: MATLAB accessing (FieldTrip) functions stored in Box Drive (cloud-only / streaming mode)---## ProblemAfter restart, Box Drive causes `fileproviderd` to use high amount of CPU (100%) that makes **all Finder file operations hang indefinitely** — including copy/paste, and any application (e.g. MATLAB) that reads files stored in Box Drive.---## My guess `streem` (Box's internal sync engine) launching with `--folder-prefetch-depth 1`, might cause it to enumerate all folders at startup, which might flood `fileproviderd` with dozens of enumerator requests per second. ## Terminal Diagnostics(base) ***@mac ~ % log stream --predicate 'process == "fileproviderd" AND eventMessage CONTAINS "box"' --level defaultFiltering the log data using "process == "fileproviderd" AND composedMessage CONTAINS "box""Timestamp Thread Type Activity PID

In order to avoid uploading files not to be shared with others, I’m looking for how to set a confirmation screen or comments to double checking what I’m going to share before file upload.

Hi, I used Box from last year and after my account renewed from this year, my data doesn’t appear. At the early of this year, it exist but from last month it was totally deleted. Please help to get the data back.   

I just created my Box account and accepted an invite to work in a folder, but I’m running into an issue. Every time I accept the invite through my email, it brings me to the All Files tab on my Box account with nothing in it. I can’t seem to get access to the folders I need at all despite having an invite. Anyone know how to resolve this?