Hi there, 

Welcome to Box Community and glad to assist! 

While we investigate, can you confirm the following details? 

• Can you confirm both your Box version and Operating System? 


• For more context, please replicate this error and click, "Show Error Details" to expand the error message. 

We'd love to further assist! 

<image redacted>

and Win 10-64bit

I selected it but it barely gives any error message. it is empty

Help me

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