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Question

I cannot access my USAfx account

  • January 28, 2026
  • 1 reply
  • 98 views

This seems to be a recurring issue based on other posts regarding the same issue. I’ve set up a USAfx account and have previously accessed it. Now, when trying to sign in, it says “unable to log in”. If I hit “reset password”, I never receive an email to do so. This has been going on for over a week. Very frustrating as I have items that need to be pulled before they expire. 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • January 29, 2026

    Hi ​@Kelsey1545, 

    Welcome to Box Community and we’re glad to help regain your Box access. 

     

    The Box account you’ve used to post in the forum, is that the one you have with USAfx?

    If not, please reach out to the Box Product Support team by creating a support case. 

     

    Thanks for posting! We hope to sort this out very soon.

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