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Question

Locked File

  • May 23, 2025
  • 1 reply
  • 25 views

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A file has been locked, I am the admin and I can't seem to unlock it...  Its just greyed out.

Strangely, on my iPad which is the same account logged in I can access the file, but on my Mac I can't.  

What is the fix here...

1 reply

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Hi Martin, 

Welcome to Box Community and glad to help! 

We have created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!