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A file has been locked, I am the admin and I can't seem to unlock it...  Its just greyed out.


Strangely, on my iPad which is the same account logged in I can access the file, but on my Mac I can't.  


What is the fix here...

Hi Martin, 


Welcome to Box Community and glad to help! 


We have created a new case and a member of our team will contact you through email, please keep an eye out. 


Thanks for posting!


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