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Turning on email notifications for the group

  • May 23, 2025
  • 1 reply
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My team needs to get an email notification every time someone in the group uploads a document to the shared file on Box.com.  I own the account and I am getting notifications, but the rest of the group does not.  My group tells me that they have checked the box in the Notifications tab to override the default notifications and to receive notifications.  What else can be done to make this work? 

Thanks for your help. 

    1 reply

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    Hi Jeremy, 

    Welcome to Box Community and I’m here to help!

    If you are a member of an organization, email notifications can also be adjusted at enterprise-wide, account-wide, and folder specific levels.

    • Enterprise-wide email notifications: When email notifications are applied in the Admin Console, it will be the default for all newly created end users until the end user adjusts their settings.
    • Account-wide email notifications: When email notifications are applied in the Account Settings, it will be the default notification setting for all newly created folders in the account OR for folders that are set to "Use my default notification settings".
    • End users in a Box instance can have different account wide settings by manually adjusting their email notification settings.
    • Folder specific level email notifications: When email notifications are applied in the Folder Settings, it will be the default email notifications for all files in the folder and subfolders. Please note that you cannot trigger email notifications to yourself for actions you triggered.
    • Different users collaborating in a folder can set their own specific Folder level email notifications (if allowed by the folder owner).

    If you are not receiving email notifications as expected, please follow the steps in our Troubleshooting Issues with Email Notifications article.

    Hope it helps!

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