Troubleshooting Issues with Email Notifications

If you have configured your email notifications settings to your personal preferences but are still not receiving the notifications as expected, follow the steps below. For example, if you are not notified when you colleague uploads a new file to your shared folder but have the setting turned on. 

 

Environment

 

All Box Users

 

Troubleshooting Steps

 

  • Check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
  • Firewall, Content Filter, or Email Security Policy: Check if your firewall or virus scan is blocking the email notifications. Contact your Internet Service Provider (ISP) or Corporate IT department and ask that emails from the following domains added to the email whitelist (safe sender) to ensure that Box messages are not blocked.
    • box.com
    • box.net
    • mailer.box.com (subdomain added March 2014 in place of box-mailer.com)
  • Incorrectly typed email address: Is the sender using your correct email address? Just one mistyped letter will cause an email to go to the wrong address or make it undeliverable. Ask them to double-check that they entered your address correctly.
  • Email on suppression list: If Box notifications ever bounce, emails are automatically added to our suppression list. Please open a case with the support team to check the affected email address(es).

 

Note: Box "batches" email notifications before sending them out. This means an email may not be sent immediately after an action occurs. Please wait up to 15 minutes for an expected notification. This does not apply to Password Reset emails or Email Confirmation links. 

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Last update:
‎05-24-2018 07:34 AM
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