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Question

Receiving e-mails after upload

  • May 23, 2025
  • 1 reply
  • 72 views
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I was wondering if we are supposed to receive an e-mail confirming that a file has been uploaded. I uploaded a file to a website using Box for a job application. There was a space to input the file and a space to enter your e-mail. I hit submit, but I never received a confirmation e-mail. Should I resubmit the file, or is it expected that I would not receive an e-mail to confirm upload?

    1 reply

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    Hi there, 

    Welcome to the Box Community! 

    If you have set up an email notification to by notified, you should be able to receive one. 

    The Email Notifications section is where you define which Box events you get notified for. For both folders you own and folders you've joined (in which you are a collaborator), you can get notified for:

    • Downloads
    • Uploads
    • Comments (the default is selected for folders you own)
    • Previews
    • Deletes (the default is selected for folders you own)

    If you are a member of an organization, email notifications can also be adjusted at enterprise-wide, account-wide, and folder specific levels.

    • Enterprise-wide email notifications: When email notifications are applied in the Admin Console, it will be the default for all newly created end users until the end user adjusts their settings.
    • Account-wide email notifications: When email notifications are applied in the Account Settings, it will be the default notification setting for all newly created folders in the account OR for folders that are set to "Use my default notification settings".
    • End users in a Box instance can have different account wide settings by manually adjusting their email notification settings.
    • Folder specific level email notifications: When email notifications are applied in the Folder Settings, it will be the default email notifications for all files in the folder and subfolders. Please note that you cannot trigger email notifications to yourself for actions you triggered.
    • Different users collaborating in a folder can set their own specific Folder level email notifications (if allowed by the folder owner).

    If you are not receiving email notifications as expected, please follow the steps in our Troubleshooting Issues with Email Notifications article .

    Thanks!

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