My computer is infected with ransomware, and the encrypted content has sync up to Box, because we are using Box Drive/Box Sync.
How should we preceed?
How can we recover our content?
We urgently need help as the documents are very important for our work.
Thank you.
Hi there,
Welcome to Box Community and I'm glad to assist!
If you have not already, we recommend that you quit any active Box applications and scan your system for malware.
Ransomware can impact content in a number of ways including deleting, encrypting, or renaming files. If you have determined that content was deleted we can assist in recovering this data.
If your content was impacted in a way that resulted in the creation of new versions or the renaming of files, the Box Service does not collect the necessary data for Personal, Personal Pro, and Starter accounts that would enable us to assist in reverting your content. If you have a Personal Pro or Starter account you may use version history to manually restore the original versions of your files. Personal users may upgrade their account to receive access to version history.
Hope it helps!
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