Logging Out or Resetting Box Drive

Box Drive does not currently have a way to log out of the tool but we do have a workaround if you need to switch users or if Box User Services is requesting that you reset Box Drive in order to resolve an issue. Follow the steps for your operating system below:

Mac 

  1. Check your unsyncedFiles folder for any unsaved files before proceeding. If any files exist in this folder, please copy them out to your Desktop or another location. This unsyncedFiles folder is located at /Users/USERNAME/Library/Application Support/Box/Box/unsyncedFiles.
  2. Click on the Box icon in the Mac menu bar. This should launch the Box Drive search tool. 
  3. Click the Gear icon and select Quit.
  4. Navigate to the location below in Finder:
    • /Library/Application Support/Box/clean_box_desktop_artifacts
    • Please note: the Library folder above is under your root directory (typically "Macintosh HD"). It is not referring to the Library folder under your user profile home folder. 
  5. Double-click on the clean_box_desktop_artifacts file. 
  6. Re-launch Box Drive and you should be prompted to login. Box Drive can be launched from the following location:
    • /Applications/Box.app

Windows

  1. Check your unsyncedFiles folder for any unsaved files before proceeding. If any files exist in this folder, please copy them out to your Desktop or another location. This unsyncedFiles folder is located at C:\Users\USERNAME\AppData\Local\Box\Box\unsyncedFiles.
  2. Quit Box Drive by right-clicking on the Box icon in your System Tray and selecting Exit. 
  3. Navigate to the location below in Explorer: 
    • C:\Program Files\Box\Box\clean_box_desktop_artifacts.bat
  4. Double-click on the clean_box_desktop_artifacts file. 
  5. Re-launch Box Drive and you should be prompted to login. Box Drive can be launched from the following location: 
    • C:\Program Files\Box\Box\Box.exe
Version history
Revision #:
6 of 6
Last update:
‎10-03-2017 10:29 AM
Updated by:
 
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