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Question

File size upload error for 393mb file

  • May 23, 2025
  • 1 reply
  • 21 views
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I'm receiving an error trying to upload a 395MB file saying it exceeds my plan.  I have a 2GB upload file limit . This is not exceedoing that limit.

 

Please advise.

    1 reply

    C
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    Hi there,

    Welcome to the Box Community! I'm happy to help.

    To confirm the file size limit for your account, log into Box. Click on the arrow next to your name in the upper right-hand corner and choose Account Settings > Account. Your Max file size is listed under Account Details.

    Also, you may be uploading files to one of the folders shared to you. It's important to note that shared folders enforce the file size limit that applies to the Folder Owner's plan, whether or not any of the collaborators within the folder have a higher limit.

    What are the size limitations for uploading files?

    https://community.box.com/t5/Upload-and-Download-Files-and/Understand-the-Maximum-File-Size-You-Can-Upload-to-Box/ta-p/50590

    Best,

     

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