Cancel and Refund

I had canceled my box account last month and still got charged for it today

Please cancel the account and refund. I didnt do any new reactivation today.

Hi ​@felipefns, welcome to Box Community! We moved your posted to this related topic and feel free to reply in this thread. 

Upon checking, it appears that it was taken care of by our Cancellations team. If ever you need additional assistance or clarification please don’t hesitate to email cancel@box.com. 

Thanks for posting! 

Cancel my subscription, I did not approve to be charged $108 on my card.   I have not used your services but you make it impossible to cancel.  Please cancel my subscription and refund my money.  Confirm this has been donel

Hi ​@dmullis,

Welcome to the Box Community! Thank you for reaching out. We’re sorry to hear that you’ve decided to cancel your account.

It looks like you’ve already submitted a case to our Billing Team. Your case will be forwarded to our Cancellations specialist. Please keep an eye out for an email response, as a member of our team will reach out to evaluate your request. For future reference, any requests related to cancellations, downgrades, decrease of seats can be sent to cancel@box.com.

We hope to have this resolved for you soon, and we’d love for you to consider using Box again in the future. 🤗

Hello,

I recently signed up for a free trial/subscription, but I was unexpectedly charged today.

I did not intend to continue with a paid subscription, and I would like to cancel my subscription and request a full refund for the charge made today.

Since the charge was made very recently, I would greatly appreciate it if you could process the refund.

Please also confirm that my subscription has been canceled and that I will not be charged again.

Thank you for your help.

Hi ​@PHG,

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

Thanks for posting!