Cancel and Refund

I had canceled my box account last month and still got charged for it today

Please cancel the account and refund. I didnt do any new reactivation today.

Hi ​@felipefns, welcome to Box Community! We moved your posted to this related topic and feel free to reply in this thread. 

Upon checking, it appears that it was taken care of by our Cancellations team. If ever you need additional assistance or clarification please don’t hesitate to email cancel@box.com. 

Thanks for posting! 

Cancel my subscription, I did not approve to be charged $108 on my card.   I have not used your services but you make it impossible to cancel.  Please cancel my subscription and refund my money.  Confirm this has been donel

Hi ​@dmullis,

Welcome to the Box Community! Thank you for reaching out. We’re sorry to hear that you’ve decided to cancel your account.

It looks like you’ve already submitted a case to our Billing Team. Your case will be forwarded to our Cancellations specialist. Please keep an eye out for an email response, as a member of our team will reach out to evaluate your request. For future reference, any requests related to cancellations, downgrades, decrease of seats can be sent to cancel@box.com.

We hope to have this resolved for you soon, and we’d love for you to consider using Box again in the future. 🤗

Hello,

I recently signed up for a free trial/subscription, but I was unexpectedly charged today.

I did not intend to continue with a paid subscription, and I would like to cancel my subscription and request a full refund for the charge made today.

Since the charge was made very recently, I would greatly appreciate it if you could process the refund.

Please also confirm that my subscription has been canceled and that I will not be charged again.

Thank you for your help.

Hi ​@PHG,

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

Thanks for posting!

Dear Box Support Team,

I would like to request the immediate cancellation of my Box Business subscription and a full refund for the recent subscription charges.

Here are my account details for your reference:

• Account Type: Business

• Account ID: <removed account information>

• Admin Contact Email: <removed personal information>

• Login Address: app.box.com/login

• Current Storage Used: 0 B

As this account has not been actively used (0 B storage used), I kindly ask for your assistance in canceling this subscription and processing a full refund back to the original payment method.

Please confirm once the subscription is canceled and the refund has been initiated. Thank you for your assistance.

Best regards,

Annie Hung

Hi ​@Annie Hung, welcome to Box Community! 

We understand that you have decided to cancel your Box subscription, and we’d love to assist! 

You can proceed with your account cancellation with the instructions below: 

Note: Only the account administrator can cancel a Business or Enterprise account.

1. Go to Admin Console > Account & Billing.
   
2. In the Status field in the Account Information section, click Cancel Account.
   Do not see this option? Submit a ticket here.
3. A pop-up window will ask you to confirm your action. After confirming, click Continue.
   
4. Navigate through the pop-up screens and select Cancel My Account to complete the process.

• The account will cancel at the end of the service term.

The account owner or administrator will receive a confirmation email once the cancellation has been processed. 

Is the account administrator unable to cancel the account or didn't receive email confirmation?

If no notice is received or the administrator is unavailable, please reach out to cancel@box.com to confirm. Otherwise, you risk the account not being properly cancelled.

Thanks for posting!