Cancel and Refund

👋 Hi ​@Sumit.lal & ​@Aqui, welcome to the Box Community! I’ve moved your posts to this relevant topic.

To review and assist with your cancellation and refund request, please email our Cancellations team at cancel@box.com using your admin email for verification. All requests are processed via support tickets and documented accordingly.

Thank you for your cooperation in helping us address this concern. 😊

I received a file of drawings from a colleague of mine and to open them i was asked to enter my [removed by moderator] for a 14 day free trial. Upon entering my details i was still unable to access my desired drawings due to an error in the app, hence leading to me believing the free trial did not work and did not start. I have not used the box app or entered it once since the incident and i have now been charged £500 for a subscription i did not know i had signed up for due to your app being faulty. I have spoken to my bank and the transaction is still pending meaning with your authorisation the transaction can be cancelled. Please help me and provide this authorisation. This is said message from my bank : I am sorry to hear about the inconvenience [removed by moderator] ,
I can confirm that the transaction in question is currently pending (a pending transaction is a payment that has been authorised but is still waiting for the merchant's confirmation or reversal) and the merchant has until 21 Oct 2025 by 02:06 PM to either cancel or collect the funds.
Hence, if you wish to expire the pending transaction prior to its clearing date; you’ll need the merchant’s authorisation, which can be: A void receipt Or A written authorisation, such as:“[Merchant Name] confirms we won’t claim the funds for the transaction made with [removed by moderator] on [dd/mm/yy] at [time], with [authorisation code], for [amount] and authorises Tide to reverse it.”
Please let me know if you have any questions.

Hi ​@Nicolaescu, welcome to the Box Community! I've moved your post to this relevant topic.

We understand that the account may not have been actively used and that you wish to cancel. To proceed, kindly email our Cancellations Team at cancel@box.com. Your request will be reviewed by a specialist and handled in accordance with Box’s Terms of Service.

If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help! 😊

Hello,

I would like to cancel my subscription and request a refund, please connect me with a account/cancellation specialist, thank you

Flo

👋 Hi ​@Flo, welcome to the Box Community! I’ve moved your post to this related topic.

I see you’ve already submitted a ticket to our support team. Your request will be evaluated and processed in accordance with Box Terms. In the meantime, please wait for our Cancellation team’s response via email to address your concerns.

Thank you, and have a great day! 😊

thank you ​@Jey Bueno Box  💖

Hello,

I am contacting you regarding a recent charge of €1,134 on my account following what I understood to be a 14-day free trial. I have tried to cancel my subscription yesterday with no luck. 

I did not agree to an immediate annual charge of this amount, nor did I receive any clear or explicit notification that my trial was ending and that such a charge would be applied.

During the trial period, I received emails presenting product features, but no billing reminder, and no message clearly stating that my card would be charged €1,134 in one payment.

I contacted support immediately after noticing the charge to request cancellation and a full refund.

Given the lack of a clear trial-ending notice and the immediate request for cancellation, I kindly ask you to review my case and issue a full refund as a goodwill gesture.

Thank you for your time and assistance.

Kind regards,

👋 Hi ​@kobetonio, welcome to the Box Community! I’ve moved your post to this relevant topic.

We offer a 14-day free trial for both business and enterprise accounts. As outlined in our terms of service (please see below), an account needs to be canceled before the end of the 14-day trial to avoid any charges.

Per our terms of agreement:

"You can sign-up for a trial for some of the Services and your trial period starts on the day you create the trial account and lasts for 14 days. If you are on a trial, you may cancel at any time until the last day of your trial. If you do not wish to incur charges, you must cancel the account by the end of the 14th day."

If you do not cancel your account and we have told you the account will converted to a paid subscription at the end of the trial period, then you authorize us to charge your credit card for that specific Service. You may, however, cancel your subscription before the next billing cycle in accordance with these Terms, but no credits or refunds will be available.

I see that you’ve already submitted a ticket to our Cancellations Team, and your case has been addressed. Feel free to reply to the same ticket if you have any further questions.

too much friction to request refund thru proper channels. Idk if proper channels even exist. Please cancel my business sub and refund to the same card. thanks @community manager

Hi ​@beaubeau, welcome to the Box Community! I've moved your post to this relevant topic.

To proceed with your request, please email our Cancellations Team at cancel@box.com. Be sure to use your admin email for verification. Your request will be reviewed by our support and handled in accordance with Box’s Terms of Service.

If you have any further questions or need assistance, please don’t hesitate to reach out.

Dear Box.com

I have been on your website daily since 3/2, attempting to cancel my free trial. There are no sections that say 'cancel', only something along the lines of, 'start my subscription.' Since I never clicked 'start my subscription,' I went on today to me sure I wasn't charged, and sure enough, I was. And now, I have followed the instructions online to cancel, and I'm met with a dead end and no way to cancel. Please cancel my subscription immediately and refund the $60 I was never able to prevent from being charged due to your website not being set up to allow customers to cancel neither their trial nor their subscription. Thank you. 

👋 Hi ​@TaraEch, welcome to the Box Community! I’ve moved your post to this relevant thread.

An account can be canceled by the primary admin through the account settings when accessing Box via a browser.

Here are some related support articles about cancellation and refund:

• Canceling Your Box Account
• Requesting a Refund

We offer a 14‑day free trial, which automatically converts to a paid subscription if it isn’t canceled before the trial period ends, as outlined in the Box Terms. For reference, Box is a subscription-based service, similar to cable TV or internet services. We charge based on the subscription purchased, regardless of how little or how much an account is being used. We need to receive notice of account cancellation (i.e., if not done or unable to process online) in order to cease billing.

I also see that you’ve already submitted a ticket to our Billing Team. Your case will be forwarded to our Cancellations specialist, who will review and process your request in accordance with Box Terms. Please keep an eye out for their follow‑up email.

Thank you!

I had cancelled my account but the autorenewal still went through. May I receive a refund please.

Hi ​@Tristano, 

Welcome to Box Community, and we’re glad to assist! 

We moved your post to this related topic, and please feel free to join our discussion here. Meanwhile, if you need to work with the support regarding your cancellation and refund please reach out to our Cancellations Team via cancel@box.com. 

Thanks for posting, and we hope to sort this out soon! 

I am writing to request a refund for my Starter Plan subscription which I purchased today (April 10, 2026). Unfortunately, I registered for this plan by mistake and it does not meet my requirements.

I have already processed the cancellation from my end. Since there has been no usage on this account, I would appreciate it if you could refund the amount to my credit card.

Account Info:

• Email: <removed personal information>

• Transaction Date: April 10, 2026

Thank you for your support.

Hi ​@株式会社VTIジャパン, welcome to the Box Community! I've moved your post to this relevant topic.

Sorry to hear that you wish to cancel. To proceed, kindly email our Cancellations Team at cancel@box.com. Be sure to use your admin email for account authentication. Your request will be reviewed by a specialist and handled in accordance with Box’s Terms of Service.

Thank you for having business with us!

Hi assistant team, 

businessプランでトライアル環境を申し込みました。

シングルサインオンを有効化した後、管理者でログインすることが出来なくなり、解約手続きもできずに困っております。どうすればいいでしょうか？

おそらく本日までがトライアル期限だったと思います。サポート窓口にも問い合わせしましたが、返答がありません。自動引き落としされてしまいますでしょうか？

I signed up for a trial environment with the business plan.

After enabling single sign-on, I can no longer log in as an administrator, and I'm having trouble canceling the trial. What should I do?

I believe the trial period ended today. I contacted support, but haven't received a response. Will I be automatically charged?

Hi ​@hiroki99123, 

Welcome to Box Community, and thank you for letting us know! We’ll go ahead and review your case. 

As of this message, your case has been forwarded to our dedicated team to fully address your cancellation request. We’re closely monitoring your case and a member from the Cancellations team will reach out to you shortly. 

Please keep an eye out, and we truly appreciate your time and patience! 

I subscribed in order to share some videos for a project I am working on with a tight deadline. Once uploaded to Box, my videos would not load, and would only show the loading throbber continually. I tried loading the video on multiple browsers, devices, and internet connections and it would not work anywhere. I captured a screen recording of the issue. I had to go with an alternative solution to send my files and meet my deadline, which worked fine with no issues, but I no longer need Box or their services and would like a refund and cancellation of my account. This was a failure of product on Box’s end, so I will file a service not received chargeback if necessary. I also cannot find any way to contact support, which is frustrating and unhelpful when working on a deadline.

ご返信ありがとうございます。

対象のアカウントは、現在ログインできないため、別のアカウントから質問させていただいております。

実際のアカウントは以下の通りです。

Box Account B01812019

また、昨日自動引き落としが完了した通知がメールできてしまいました。返金、キャンセル処理をお願いしたいです。

キャンセル担当チームからの返信お待ちしております。

Thank you for your reply.

I am contacting you from a different account because I am currently unable to log in to the affected account.

The actual account information is as follows:

Box Account: B01812019

In addition, I received an email notification yesterday confirming that the automatic payment had been processed. I would like to request a cancellation and refund.

I look forward to hearing from the cancellation team.

Thank you for your assistance.

I had to sign up for box to get a download a copy of document from a financial institution. I have no need for this service. However, when I signed up I had to give a credit card even though the link from financial institution said “free account.”  

This site doesn’t make emailing the company directly very easy to find, which is why I’m posting the question in the community. 

I have no need for this platform in my professional or personal life. Before I cancel the subscription, I want the 64.80 charged refunded.

👋 Hi ​@Kivers, thank you for reaching out. I’ve moved your post to the appropriate thread.

To request a cancellation and refund, please email our Cancellations Team at cancel@box.com. A specialist will review your request and process it in accordance with Box’s Terms of Service.

For future reference, collaborators can sign up for our Free Individual plan, which allows them to view and download shared content without needing a paid subscription.

If you have any other questions or concerns, please feel free to reach out.