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Recently, I have experienced an issue where every Excel workbook I open from Box Drive will open with the message “This file has been moved. We recommend saving it now to finish moving it.”Some things to know:It only happens with Excel files, nothing else. The files have not been moved as their location, name, and last modified dates all reflect that which is in Box Online. Uninstalling and reinstalling Box Drive does not fix it Repairing Office does not fix itI have heard of other users having a similar issue but have not seen a resolution from Box yet regarding this.

I received an email purporting to be from this site regarding “Box Sync end of life”; is this legit? 

I have a GoPro 360º camera and the video files come off like {filename}.360 (the file extension is *.360) and for some reason Box doesn't want to upload these files. I have other mp4 files in the same directory that are larger files and upload fine. I suspect the limitation is due to the file extension? Has anyone else seen this, and do you have any ideas for how to workaround it?   Screenshots:

​@community-manager ​- I cannot add/change my email address on my account. It gives me the error: “Oops — that person already has a Box account”even though I deleted the account associated with that email. What do I do? I NEED to change the email on my box account to this other email because the one currently on my account I lost access to.  

How can I permanently Delete my account and not wait for the 120 days? I need my email address to be on boarded onto our corporate Box account.Thank you 

We have been receiving emails as shown below that includes a phishing links. How can we report this without needing to login? Can we report it via email? 

The old Authenticator app is stopping very soon I do have a new app.But no solution for how to transfer it to new Authenticator app.All other I could simple transfer by scanning QR code. PLEASE ADVISE ASAP!!

I deleted a large folder several times from the Box Drive app, and it does not appear in the browser version, but will not disappear from my list of main-level folders in Box Drive. It has a red dot with (I think) an exclamation mark in it. Trying to reduce the size of my list of folders.

Colleague added me as a co-owner to the folder.My collaboration setting is set to auto accept.I did not receive any collaboration email. Not filtered by spam.

The activation link was expired and I’m not able to perform admin.  Can link be resent?

I previously subscribed to the Personal Pro $10 plan some time ago. Recently, as my storage was full, I decided to upgrade. During the process, I was shown the Starter $5 plan, which clearly stated “All Personal Pro Features, plus”, and listed benefits such as 100GB storage and 2GB file upload limit. However, after completing the purchase, my account storage did not increase to 200GB as expected, and the additional features also do not seem to reflect what was stated.Could anyone help please clarify:Why my storage did not reflect the upgraded total capacity?If the Starter plan includes all Personal Pro features, why are those features not added to my account?Does the Starter plan add on top of Personal Pro, or does it replace the existing plan?How exactly should the storage and features be calculated based on these plan descriptions?  I’d appreciate all clarification on this matter. Thank you.

I am now getting a box asking to confirm move when moving files from one folder to another. It happens for each file being moved. This just started up and I move files daily so would like to turn this off but cannot see ow to do that. 

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

Due to an Authenticator malfunction, I was unable to log in, but I managed to log in using a backup code. However, since I cannot use a backup code every time, I would like to delete the currently registered multi-factor authentication method and re-register it.If I delete the currently registered authentication method, will I be automatically prompted to set up multi-factor authentication again? And if so, should I simply register the multi-factor authentication there?

I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here? 

My employee originally set up the Box Account. I need to change the Admin user

Could you please provide guidance on BoxSDK?When retrieving folder IDs using BoxSDK, we are encountering an issue where multiple folder IDs are returned even though only one folder should exist.The following method is being looped, and more than 200 folder IDs are being obtained.Since we have specified modified_at for sorting, we suspect that this issue occurs because the timing of folder updates overlaps with the timing of the loop that retrieves folder IDs. Is this assumption correct?Also, could you please advise on how to avoid this issue?method　　：　BoxClient.SearchManager.QueryAsync()parameter　：　limit:200,sort: "modified_at",offset:[1+200*n]

I need to remove box governance from my subscription before I pay the most recent invoice.  

Hello,I just created a box suscription and I would like to add my colleague as co-admin, but it’s not possible I have this error (unable to save your changes, please try again) without any further explnation.ThanksDavid

Hi everyone! 👋Could you please tell me — does Box support search within file contents, for example in Word documents or Google Docs?Thanks in advance! 🙏 

I don’t see the  file request button on my Box Enterprise version as I did in my trial Business license. I recently upgraded to the Enterprise version. What am I missing? All the settings are there.

Hello Box Community,I found several similar questions on the community, but none seemed to match our exact situation (specifically regarding the deletion and recreation of the Google account). Therefore, I am posting this new question.We are facing a login issue with a user in our organization, and we use Google Workspace.Here is the summary of the problem: A user previously logged into Box using their Google account. This original Google account was deleted. Later, a new Google account was created using the exact same email address. When the user now tries to log in to Box with this new Google account, they receive an error. The error message shown in Japanese is: 「BOXアカウント<mail address>はすでに別のGoogleアカウントに関連づけられています。<mail address>にログインして、この関連付けを解除してから続行してください。」 This translates roughly to: "The Box account <mail address> is already linked to another Google account. Log in to <mail address> and remove the association to continue." The core problem is tha

Our team was using the free Box Community Edition to store several important documents. As of recently, all team members have lost access to every document in that environment. No notifications were received regarding account expiration, data deletion, policy changes, or access revocation.Issue Observed: All documents previously stored in the Box Community Edition account are no longer accessible. Access appears revoked or content appears deleted. Nothing is present in the Trash folder No prior warnings or system notifications were received. Impact affects the entire team. No one has access to any of the files. Request: Confirm whether the documents have been deleted, archived, or access-restricted due to account status or policy changes. Restore the documents if they still exist within Box’s retention or archival systems. Provide details on the reason for the loss of access (e.g., inactivity, plan limitations, policy changes). Provide guidance on next steps to prevent

How does one subscribe to get information about new version releases for the Box for Salesforce integration? 

How do you change the “Owner” of a folder when the owner since the owner is no longer with our company?