Skip to main content
  • EN

Solved

141 Topics
Pouncysilverkitten
PouncysilverkittenKnown Participant
asked in Box Sign API
Box Sign GxP - How to get the signing log out with the signed document

Hi community - we recently implemented Box GxP for Box Sign and we are used to having DocuSign send us the signing log as an appendix to the signed document itself.  With Box Sign, the document is separated from the signing log though you can download the latter from clicking on the three dots inside the Box Sign details screen for the document.  To that end, I want to know if there is a way to download the Box Sign log as an API call or somehow magic it so that both documents can be downloaded simultaneously.  I don’t necessarily need them joined like DocuSign would do but I definitely need to be able to pull down that Box Signing log with each document.  If it exists in the details screen, my assumption is there must be a way to retrieve it via the API.  Any and all suggestions are welcome!! Nate

573
Pouncysilverkitten
11 days ago
2
20GTNew Participant
asked in General
No download button even when authorized

The Download button only flashes on the screen at the beginning for a second and then vanishes, YES, DOWNLOADS were AUTHORIZED When the link was created. How can I fix this?

253
Jey Bueno Box
14 days ago
I
ICT Promotion DepartmentNew Participant
asked in General
About license

(1) Regarding license additionCurrently there are 3 licenses.I would like to add 2 licenses for a total of 5 accounts.Please issue a quotation.Please also tell me how to order and how to add a license.(2) Regarding “account reactivation”I canceled my account.Cancellation ID is 12388625.The deadline is December 26, 2024.Do I need to "reactivate my account" before adding a license in (1)?

363
Jey Bueno Box
15 days ago
F
FukuzawaNew Participant
asked in End User Forum
How to remove pop-ups that appear on links

When I tried using it with a shared link,When I try to download a file, a pop-up like the one below appears.People can download without signing up or logging in.If this is displayed when sending to an external business partnerSome of you may be worried, "Do I need an account to download?"Please tell me how to eliminate this display. 

193
Jey Bueno Box
15 days ago
G
GabeFNew Participant
asked in API
Delete Folder Lock Fails 404 Not Found

Delete Folder Lock fails with 404 Not Found.{    "type": "error",    "status": 404,    "code": "not_found",    "help_url": "http://developers.box.com/docs/#errors",    "message": "Authorization Failed",    "request_id": "0b3a714efe5a6f7110fc3281c015b0d2c"}I’ve authenticated with the Owner as well as made myself Co-Owner.I’ve reviewed: API [Content API] - 404 "not_found" Errors from the Box API – Box Support but doesn’t seem to help.curl --location --request DELETE 'https://api.box.com/2.0/folder_locks/297778732113' \--header 'content-type: application/json' \--header 'Authorization: Bearer ----------------------------------------------' \--header 'Cookie: box_visitor_id=66ec80484d6913.85943221'   

192
G
15 days ago
T
Tile XLNew Participant
asked in General
cancel and refund

Please cancel whatever I signed up for (I’m crying)  

121
Jey Bueno Box
15 days ago
R
RSSNew Participant
asked in End User Forum
Cross-border transaction (Japan-UK)

My company is a Japanese company based in Japan.Can we use Box Sign for e-signing NDA and an outsourced contract with an engineer who is based in the UK?

242
R
20 days ago
S
sobermeyer BoxNew Participant
asked in End User Forum
Microsoft tagging in cells excel

Hi! I am trying to see if it’s possible in the desktop version of Excel when saving back to Box, to tag their my team via the Microsoft directory in specific cells. Unfortunately Box doesn’t allow me to do this. Is there a workaround? TYIA!

111
Jey Bueno Box
20 days ago
M
MooKnown Participant
asked in Box Sign API
Client Credentials Grant behavior changed, breaking my sandbox app

I put Box Sign projects on hold for a year in hopes box.com would fix various web UI bugs insigning documents.Sadly, I still see an unacceptable overstrike and now even multiple font sizes on that overstrike, etc. But now that I’ve come back, I find that I can no longer get CCG to work with the User ID set inthe app.  ( CCGAuth() in Python SDK. )  The initial authorization works when using Enterprise IDBUT that is not what I want because when using the Enterprise ID, it never could access mytemplates--They were only accessible when using the user id.  (the User ID in the app config.)( It was previously able to access them when using the “user” argument to CCGAuth(). )I changed nothing.  It stopped working.  Yes it was still authorized then reauthorized for good measure.Is this a bug or a feature?  And is there a way to get the old behavior?  Other than this:Sadly I had to switch back to regular OAuth2 using the annoying 1 hour temporary dev tokenswhere it still will access the template

442
Jey Bueno Box
1 month ago
D
DBSmith378New Participant
asked in End User Forum
Infinite requests to change my password

I can't login because Box.com keeps telling me I need to change my password. I've now changed it twice and I'm stuck in a loop of frustration.BTW, the number of questions I have to answer to post this topic is unprecedented in my experience.

304
Jey Bueno Box
1 month ago
D
Dave_BNew Participant
asked in End User Forum
Using pinyin in filenames

I’m using the Obsidian app to learn Mandarin, and it creates markdown files. I back it all up to Box.I came across a problem where I can’t create files with pinyin in the names. Mandarin has a lot of homophones, and I wanted to be able to organise them as they come up.As an example, take yi. It could be written yī, yí, yǐ, or yì, according to whichever tone it takes. However, I can’t create filenames using any of the variants with a tone as Box sees them all as ‘yi’, telling me I’ve already named a file this.I was hoping that someone, even if they aren’t using pinyin, might have needed to create names in languages that use diacritics of any other kind that might have generated this conflict.When I try it doesn’t change the tone mark over the word, but it does append my email address because there’s a naming conflict. If I put a third pinyin with another tone it does the same, but adds a 2 to the end of the email, and so on. This makes a mess within Obsidian.I don’t have any problem cre

243
Jey Bueno Box
1 month ago
B
boxuserNew Participant
asked in Box Sign API
How to retrieve Box Sign ID from UI

The ID used in the Get Sign Requests by ID endpoint is a 36-character alphanumeric string; the same type as returned from “id” in the response from Create Box Sign Request. Where can I find this id in the UI?The only IDs I can find in the UI are an 8-character alphanumeric “Request ID” when viewing a Sign Request > See Details, or a 13-digit numeric ID on the in the sign request’s document URL. Neither of these work when trying to use the Get Sign Requests by ID endpoint. Alternatively, can I retrieve this elusive ID via an endpoint, using either of the two IDs I can see in the UI?

382
B
2 months ago
S
SenseiVNew Member
asked in General
How do I get the highlighter icon usually appearing in the upper right corner to show up?

I was initially looking for a way to eliminate the “purplish” highlight showing up on some of the text in my Box Notes. The “fix” from support is to click on the highlighter icon in the upper right corner. Unfortunately, I do not see a highlighter icon in the upper right corner and can’t seem to find any option or preference to make it appear.

311
Jey Bueno Box
2 months ago
T
tzviNew Participant
asked in API
how can I get a file_request ID/URL programatically?

I’m building an automation that triggers a folder creation in Box, then using that new folder I’d like to send the file_request url of that folder to a customer so they could upload documents to that folder. Each automation will have it’s own separate folder. The problem is I can’t seem to find a way to retrieve that file_request url for users to upload their files to unless I manually go into the console and copy it. Is there another way to automate this process? It seems silly that we can query the shared_link for a folder, but not the file_request. Any help would be appreciated. Thanks 

612
T
2 months ago
V
venky929Known Participant
asked in Box Sign API
Download a Signed Copy of the template

I would like to download the signed document after all the signers have completed the signatures. In trying to do so, I am trying to call download API by providing the file id:https://{{api.box.com}}/2.0/files/{file_id}/contentAfter checking the status of sign request, which is “signed”, I am trying to download the document. However, it is still resulting in the document which is not signed/without signatures.Can you please help me understand, how to get the signed document through API.Thanks in advance.RegardsVenky

19024
ostefaniuk Box
2 months ago
J
Julien SNew Member
asked in End User Forum
file name with email ?

Hello dear box community, can you tell me why some of my files (excel) stored in box appear with my email on the file name:excelfile_08122 (juliens@myemail.com).xls thanks for your answers, Julien 

431
Jey Bueno Box
2 months ago
T
tokieNew Participant
asked in General
Log in on another computer

The type of account you are currently using is a free personal account.I tried to log in from a computer other than the one I'm currently using, but I got an error and couldn't log in.I think it's a security issue, but I no longer use Box on my current computer, so I would like to know how to log in from a different computer.Could you please tell me how to do it?Also, I'm a beginner when it comes to box software.Thank you in advance.

736
Jey Bueno Box
2 months ago
T
Troy BoroughsNew Member
asked in Admin Forum
This content is currently unavailable for AI. Please check back later.”

When I try to use Box AI to query content in a Box Hub, I get the message:“This content is currently unavailable for AI. Please check back later.”

413
Jey Bueno Box
3 months ago
mike.curry
mike.curryParticipating Frequently
asked in Admin Forum
Prevent Folder from being Moved/Deleted for all users

Hi everyone, We’ve explored options to be able to prevent any user (even co-owners) from accidentally Moving or Deleting certain critical root folders within Box. Right now the only option I have found is to use the Folder Lock endpoint via the Box API, however this is not very accessible to non-developers and we need our business users to be able to enable and remove these locks as needed. Has anyone found a way to manage these Folder Locks in a more user friendly way via the Box UI? Thanks!

1014
mike.curry
3 months ago
R
RichardLNew Participant
asked in General
No available seats

I am trying to add a user - we currently have 9 and my admin account says that there is 1 available. When I try to add a user, I am told all available seats are taken.  Why the disparity?

565
Jey Bueno Box
3 months ago
JenG Box
JenG BoxParticipating Frequently
asked in General
What is RAG / vector embeddings in Box AI?

Box utilizes a Retrieval Augmented Generation (RAG) process using vector embeddings as a way to provide the best AI-powered answers across Box content. This approach allows us to support user permissions, incorporate new information immediately, avoid training models, and generally provide AI capabilities across multiples files and large amount of content.These efforts utilize our existing expertise in AI, search, metadata, and file storage to design solutions that are flexible and scaleable. This not only powers the functionality that you see in the product, but customers can build on top of our APIs so they don’t have to build it themselves.To achieve this functionality, we employ various tools and technologies in our environment: (In our environment is an important piece of information so customers know their content is not being used externally).1. AI model (LLMs): We utilize multiple AI models based that meet our enterprise-grade requirements (see AI Principles: https://blog.box.c

1752
JenG Box
3 months ago
U
user211New Participant
asked in API
CCGAuth not working

Hi,I’m trying to use the python API to download files from a collaborator shared folder. I’m using a free developer account. I made an app and it was authorized (by myself). It was working fine in March 2024 and stopped working when I tried today (Sept 13 2024).```auth = CCGAuth(client_id='xxx',client_secret='xxx',user='xxx')client = Client(auth)user =  client.user().get()"POST https://api.box.com/oauth2/token" 400 77{'date': 'Fri, 13 Sep 2024 17:49:32 GMT', 'content-type': 'application/json', 'strict-transport-security': 'max-age=31536000', 'set-cookie': 'box_visitor_id=66e478e2429fb8.44475236; expires=Sat, 13-Sep-2025 17:49:32 GMT; Max-Age=31536000; path=/; domain=.box.com; secure; SameSite=None, bv=PARTNERS-28114; expires=Fri, 20-Sep-2024 17:49:32 GMT; Max-Age=604800; path=/; domain=.app.box.com; secure, cn=33; expires=Sat, 13-Sep-2025 17:49:32 GMT; Max-Age=31536000; path=/; domain=.app.box.com; secure, site_preference=desktop; path=/; domain=.box.com; secure', 'cache-control': 'no-

533
Jey Bueno Box
3 months ago
K
KENJINew Participant
asked in API
API Call Limits: Are Non-Chargeable API Calls Included in the Monthly Cap?

As I understand it, the Enterprise plan includes a limit of 100,000 API calls per month. Upon reviewing the Admin Console, I noticed there are "Chargeable" and "Non-Chargeable" API calls. Could you please clarify if "Non-Chargeable" API calls are also counted toward the 100,000 API calls per month limit?

921
Jey Bueno Box
3 months ago
B
bj_gibbonsNew Member
asked in End User Forum
need help - upgraded paid w apple//, no support@box.com // how to get help?

Hi Jey I paid 79 Apple throh the box app for an up grade annual. Did not upgrade. I have images to prove.  see attatchments. There is no support@box.com Can you help? Brianenc 

251
Jey Bueno Box
3 months ago
U
user126Participating Frequently
asked in API
After Publishing a Custom App, Who is Affiliated with License-Based API Rate Limits?

I have a question regarding rate limiting for license-based APIs. developer.box.com Rate Limits - Box Developer Documentation Explore the Box APIs and SDKs to use for app development, API documentation, developer support resources, and access the Box Developer Console Is the license-based API rate limit after publishing a custom app related to the plan that the party issuing OAuth (i.e., the developer of the custom app) has signed up for, which increases the count when making API calls from the app? Or does the contracted plan of the user of the app affect the API call limit?

2272
U
3 months ago

Badge winners

Show all badges

Didn't find what you were looking for?

Ask the Community
Terms & ConditionsCookie settings