Solved

I am clicking on the email verification link the second I get it and it says its expired!  Not the best first impression

I can’t change redirect urls, all action fail, can’t add, can’t remove, can’t edit ​​​Box Developers Consolewith browser request Box cfg RequestResponse Body 

We are using a free box account to store files for a small, local non-profit.  I am stepping away from the board.  How can we change the main email to someone else?

We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. We tried multiple cards and the same error occurs. Please advise on how we may proceed.

Hello! I just created a new personal account with Box and signed out with my institutional account. I can sign in to the new account on box.com but I am unable to do so on the Mac App. I keep getting in a loop wherer the app takes me to box.com to sign-in, the web sign-in opens the box app, and then it gives me the same message that I need to sign in on box.com, and so on over and over again. I uninstalled box from mac, downlaoded box rester app and ran it. Both did not work. 

I'm curious what could be causing pending collaboration invites to auto-remove on our enterprise. I've had about two dozen pending invites silently disappear over the last two months, and I can't figure out where it's coming from on our end.A few relevant things:In Admin Console under Content & Sharing → Invited Collaborators Expiration Settings, "Automatically remove invited collaborators" is unchecked and has been for as long as I remember. I haven't changed enterprise settings in months. The admin log shows COLLABORATION_REMOVE events created by user ID 1 with no login, always around 30 days after the original invite.

Since I'm unable to contact anyone at the company, I'd love to rely on the insights and wisdom of the community. I have three users on my company account, I am the admin and I have created a file structure. I would like my other two colleagues to see the exact same file structure when they login. If they make any changes, it would also reflect on the other two people's visibility as well. How do I do that?

Hi!I have had access to multiple shared folders for years now and suddenly  I can see their contents anymore. Unfortunately, I do not remember the person’s name who was the admin of that folder, so I cannot get in touch with him. Can you help me with this? Please let me know if you need any additional information (e.g. the folders’ names)!Thank you in advance!

有料プランにしようとすると、   要求の処理中にエラーが発生しました。 お支払い情報を処理できませんでした。すべてのフィールドの入力内容が正しいことを再確認し、もう一度実行してください。サポートが必要な場合は、support.box.comを参照してください。   とメッセージがでる。 ・違う会社のカードを試した。・登録を英語で行った いづれも駄目だった。   ------ The following is an automatic translation When trying to get a paid plan,   An error occurred while processing your request. Payment information could not be processed. Please double check that all fields are filled in correctly and try again. If you need assistance, please visit support.box.com.   I get a message that says, "I have a problem with my card. I tried a different company's card.I tried to register in English. All of them did not work. Translated with DeepL.com (free version)

Good morning, Please can you assist me in allowing our IT support to be a admin on my Box folders? Their domain is outside mine.  Details below:Alchemy Creative Studioshttps://alchemycs.app.box.com/folder/0User: Quinntin Do you need anything else to assist me?  Thank you,Desiree

I have sent an invite to a user and they have accepted it (I received the confirmation email), but when they try to set-up their account the email to verify the account does not come through. They have checked spam/junk. Is there another way to set them up?

Hi!I´m trying to configure a shareable link allowing anyone with the link to see the folder.But it only allow me to set the link to invited users. I have looked at my folder config, and it´s marked that only collaborators can access the links, and this checkbox is disabled, I can´t uncheck it. Then I have looked at my company configs, especially at share and content. All the settings are fine, allowing to anyone with the link to read and download.Can you help me to solve this? Thanks!

Please cancel whatever I signed up for (I’m crying)  

Hi,Since yesterday, I have been receiving the following error whenever I try to download files from Box:"The selected item/s exceed the download size limit."In the past, I was able to download much larger folders without any issues. However, since yesterday, Box no longer allows me to do so.This appears to be related to a specific folder and sub-folders, where I’m co-owner and the size of folders is smaller that 10GB. For other folders I am not experiencing the same issue. It looks more like an administrative restriction or a change in the download limits applied to my account (Enterprise Advanced).Could you please advise how to resolve this issue?

“The file or folder has deleted or can’t be used.” error message comes out even the file has been shared recently.

現在、社内ファイルサーバーからBoxへの移行を検討しております。移行にあたり、Boxで使用できない文字（使用禁止文字）が含まれるフォルダ名については、事前に名称を変更する必要があると認識しています。一方で、現在サーバー上に存在するフォルダは、Windows上で作成・運用しているため、Windowsで使用できない文字はそもそも含まれていないと考えています。その場合、現在のフォルダ名にWindowsの禁止文字が含まれていなければ、Boxへの移行に際して特別な名称変更は不要と考えてよいでしょうか。また、Windowsでは使用可能であっても、Boxでは利用できない文字や、移行時に注意すべき命名規則があればご教示いただけますと幸いです。よろしくお願いいたします。 

I created an account for my boss, if we want to add additional accounts, do we add to the original account or does each admin need to have their own?

I am missing multiple files, files that I have created and others that were shared via box. Need help to either restore or regain access to these as they are very sensitive.

Now that Box Drive has “Mark for Offline” one might naively assume that feature essentially duplicates Box Sync.Not so!The different is *very* subtle, but worth knowing as you are going to lose this.protection when Box Sync goes away.Here it is: Box Sync will sync YOUR files on YOUR device to box.Box Drive will sync your files IN BOX to your device.Box Sync: YOU own the files and control access.Box Drive: BOX owns the files and controls access.The difference is you DEPEND on your Box subscription to access those files in Box Drive.You DO NOT NEED BOX to access those files in Box SYNC.So let’s say your credit card changes, and your Box subscription lapses. YOUR FILES ARE GONE (until you restore your subscription). With Box Sync you do not--they’re on your local drive.Let’s say you decide to end your Box subscription: YOU HAVE TO COPY YOUR FILES OUT BEFORE. With Box Sync you do not--they’re already on your local drive.Let’s say there’s a bug in Box, and altho you’re subscribed, they thin

I was asked to send my logs and in the final message, it said to create a support case. Would be good to have a box with a form to fill out to create a support case - it was hard to find this screen.

I’m trying to download a file that I created via the API, but keep getting an SSL error. Note that I can download the same file successfully using the API Developer playground, providing just the file ID and my developer token. See curl output below:$ curl -i -L "https://api.box.com/2.0/files/ [removed by moderator] /content" -H "authorization: Bearer <REDACTED_TOKEN>"HTTP/2 302 date: Wed, 11 Mar 2026 12:55:49 GMTx-envoy-upstream-service-time: 259location: <REDACTED_LINK>box-request-id: 07a3f1d1a260e4d0957df37044c38d148cache-control: no-cache, no-storestrict-transport-security: max-age=31536000via: 1.1 googlecontent-length: 0alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000curl: (35) error:0A000126:SSL routines::unexpected eof while reading

Hello. I can not change my current regular account to developer account. AFAIK to change the account to developer, i need to register again with the same credentials, but this does not work. What’s the problem?

We have been receiving emails as shown below that includes a phishing links. How can we report this without needing to login? Can we report it via email? 

Hi everybody,I have seen this query several times, but I can’t see a useable public reply? I set up an account which I didn’t use for a while, and in the meantime, changed my email provider and email address. I no longer have access to the old email address but have all the details of how to access it, and I would like to access the files on the old account. How can I do that?Thanks for any advice,Alan

My employee originally set up the Box Account. I need to change the Admin user