Hi ​@Tile XL  Welcome to the Box Community! Thank you for reaching out. We’re sorry to hear that you’ve decided to cancel your account.

It looks like you’ve already submitted a case to our Billing Team. Your case will be forwarded to our Cancellations specialist. Please keep an eye out for an email response, as a member of our team will reach out to evaluate your request. For future reference, any requests related to cancellations, downgrades, decrease of seats can be sent to cancel@box.com.

We hope to have this resolved for you soon, and we’d love for you to consider using Box again in the future.

Box.com just charged my account 540 dollars and I never signed up for anything l. I will need this money reimbursed and my account closed asap: 

Hi ​@Thomas5McSorley  Welcome to the Box Community! We’ve moved your post to this related topic. I understand your concern regarding the charge.
 

Your account was upgraded online from a free to a Business Annual subscription and was charged according to the purchased plan and licenses. Please note that only the primary admin can upgrade an account online.

I see that you’ve already submitted a case. The ticket will be forwarded to our Cancellations Team (cancel@box.com), who will evaluate your request and provide further assistance regarding cancellation and refund requests.
 

Thank you, and have a great day! 

The box was charged $622.80 (1/23/2025) to my credit card.
I would like to use The box for only one month.

I would like to request a refund of the charged $622.80 (1 year).
And I would like to request the amount for one month of use.
I would like to request again.

I would like to request a refund of the charged $622.80 to my credit card.

Hi ​@Roh JaeHee  Welcome to the Box Community! You have already submitted a ticket to our billing team. Your concern will be evaluated in accordance with Box's Terms, so kindly wait for their follow-up on your case.

For future reference, if a ticket has already been submitted for requests such as a refund, please wait for the dedicated team’s update on the case, as this is something that we, the Box Community Team, are unable to review or process on our end. We appreciate your patience in this matter.