Hi ​@Tile XL  Welcome to the Box Community! Thank you for reaching out. We’re sorry to hear that you’ve decided to cancel your account.

It looks like you’ve already submitted a case to our Billing Team. Your case will be forwarded to our Cancellations specialist. Please keep an eye out for an email response, as a member of our team will reach out to evaluate your request. For future reference, any requests related to cancellations, downgrades, decrease of seats can be sent to cancel@box.com.

We hope to have this resolved for you soon, and we’d love for you to consider using Box again in the future.