Skip to main content
Question

Error while editing user There was an error while editing this user. Please try again.

  • May 22, 2025
  • 5 replies
  • 6 views
C
Forum|alt.badge.img

As a co-admin I cannot seem to edit user permissions.

Getting the error listed above.

    5 replies

    C
    Forum|alt.badge.img

    Hi John,

    Welcome to the Box Community!
     
    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 

     

    C
    Forum|alt.badge.img

    Hello, I have the same issue.

    My account was just created as a co-admin but I get this error message whenever I try to grant a user access to a folder in the admin console.

    C
    Forum|alt.badge.img

    I am also a co-admin and get this error trying to add a folder to an existing user.

    C
    Forum|alt.badge.img

    I am experiencing the exact same error message.  I am a co-admin.  "Error while editing user There was an error while editing this user. Please try again."

    C
    Forum|alt.badge.img

    same issue here

    Terms & ConditionsAccessibility statement