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Can't Access File

  • May 22, 2025
  • 1 reply
  • 17 views
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I am being shared a book through Box drive but when I open the invitation link, it says that no file is available. I asked the source and they confirmed that they have shared the book, but I can't access. The book was shared earlier and I had access to, but after sometimes I lost access and when I asked the source to grant me access again, while they have confirmed that the book is being shared again with me but I can't access. I need the book very urgently. I would appreciate your help. 

    1 reply

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    Hi Maysam, 

    Welcome to the Box Community!

    If you are accessing the Shared file via Shared link, you want to confirm with the owner or the person that shared the file to you if they've set the appropriate Shared link access type for you to be able to access it.

    There are 3 link access they can choose from:

    • People with the link:  Anyone with the link can access the item and no Box account is required. For extra security, you can also set a password or expiration for the link, as well as restrict download and/or preview access for link viewers.
      • Password-protected shared links are available to all paid Box User accounts.
    • People in your company:  Only people who: (1) are managed on a Box account (Starter and above); (2) have an email address that matches a domain registered with Box for the account that created the link, can access the link. For example, if acme.com is a registered domain on your account, all managed account members with an email address ending in acme.com can access this type of link. People who do not match a domain listed on your account cannot access the link, even if they are managed members on your account.
      • When accessing the link, collaborators must log in to Box to verify their identities. People in your company is disabled if you do not have a valid business domain registered with Box.
      • Collaborators in the folder can also access content if People in your company is selected.
    • Invited people only: Only people invited to the folder or file can access the content. Collaborators already have access to their content, but can easily direct one another to a specific file or folder using the shared link.

    More details can be found in this article: https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Links 

    Hope it helps!

    Best,

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