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Question

SSO connection between your Box instance and Okta

  • May 22, 2025
  • 1 reply
  • 38 views
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I am not going to submit the details of my request here as they contain org IDs, Certs etc... but I need to find a way of contacting Box Support via email to "submit the required details to Box Support requesting an SSO connection be setup between my Box instance and Okta".

Please advise.

    1 reply

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    Hi John, 

    Welcome to the Box Community, I'm happy to help!

    Please check if your enterprise is eligible for self-service SSO and review our SSO Setup documentation.

    Self-service SSO will be available If:

    • Setting up SSO for the first time for your enterprise
    • You are or have access to the primary administrator's account
    • Are using ADFS, Azure, Okta, or OneLogin

    Self-service SSO is not available if you already have a connection set up or for co-admins. The set up must be performed by the primary administrator.

    If your enterprise is not eligible for self-service SSO, please complete this form from the primary administrator account and a member of our team will assist. 

    Thanks for posting and let us know if you have any questions!

    Best,

     

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