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Question

I can't download files that were shared with me

  • May 22, 2025
  • 7 replies
  • 25 views

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I can't download some files that they shared, it gives me a message that mentioned that the file is downloading but it won't download

7 replies

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I have the same problem. I was getting a message that a download was in progress, but there's no status bar. I never got the download. I tried a smaller, different file type; it said I need to  contact my system admin (which is me). Is there a security setting that needs to be adjusted?


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This happening to me now.. has anyone found a solution?


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If the url of your sharefile link starts with www.box.com/s/xxx(file id),  it's probably outdated (not the file)

I had the exact same issue few days ago, I simply changed the url from 'www.box.com/s/xxx(file id)' to 'app.box.com/s/xxx(file id)'

Then press the download button. You may also download it from your account.

I'm not a programmer so I can't explain why this happens.

Sorry if this doesn't help. at least it works for me. 


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Thank you so much that helped a lot!


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It worked!! thank you!


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thank you dud nan!


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Wow dud nan totally worked! Thanks so much!