Skip to main content
Question

Urgent help needed to access my box link : https://ibm.ent.box.com/s/5u08vfw5az4k65bzytipuuygqrjdj6n4

  • May 23, 2025
  • 1 reply
  • 8 views
C
Forum|alt.badge.img

https://ibm.ent.box.com/s/5u08vfw5az4k65bzytipuuygqrjdj6n4    

box link not working for me the creator or anyone else

it was working till Wednesday, but today taking to box root browser.

Please fix urgently as link shared with ahead with client can not be changed now. 

    1 reply

    C
    Forum|alt.badge.img

    Hi Shubha, 

    Welcome to Box Community and glad to help! 

    This error typically is caused by one of 3 things:
    1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    2. The person who created the shared link has since removed it.
    3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.

    Also, this shared link is no longer in our database and it could have been removed or expired. Please reach out to the sender of this shared link. 

    For more, please visit this link. 

    Thanks for posting! 

    Terms & ConditionsAccessibility statement