I logged out and back in, cleared cache, all audio files still show no time length and won't play. I also don't see a way to create a support ticket through the website.
Question
All audio files won't play now
Hi there,
Welcome to the Box Community!
I really apologize that it caused you trouble.
May I please have the following:
- What OS are using?
- Does it show any error message?
- Have you tried n a different machine?
Please be advised that for your type of account we can only provide support via this channel.
Thanks!
I just updated my OnePlus 10 Pro to Android 13 through T-Mobile.
,but today I logged out of Box and back in and I did get an error message, "please check your connection" or something similar to that.
So I turned off Wi-Fi and all my files appeared again, then I turned back on Wi-Fi and it's still fine.
I'm sure it's this new Android 13 update as I have had other issues, not related to the Box App, though as well.
As of now, the problem is resolved. Thanks for replying.
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