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Question

Box Sync on computer cannot access credential manager

  • May 23, 2025
  • 2 replies
  • 44 views
C
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Hello,

I am having an issue where on boot, box sync will not be logged in. When I log in, it gives me the following error:

"Unable to log in

Box Sync was unable to access your Credential Manager to securely store your log in details. Please ensure Box Sync has access to your Credential Manager and log in again."

I went to credential manager and the box sync login info is saved there. 

 

    2 replies

    C
    Forum|alt.badge.img

    Hi Noah, 

    Welcome to the Box Community, I'm happy to help!

    To resolve this issue, can you please follow the steps below:

    1. Quit Box Sync from running on your machine
    2. Go to Windows Explorer and type in the Search Files and Folders "RegEdit", and open RegEdit
    3. Go to Key Path: HKEY_LOCAL_MACHINE\SOFTWARE\Box\BoxSync
    4. Add a new DWORD named UseWin32CryptoKeyring and set the value to 1 Reply Click out
    5. Restart your machine
    6. Launch Box Sync

    If the issue persist after you follow steps above, you may need to uninstall and reinstall Box Sync or you may find using Box Drive instead as an alternative solution.

    Let me know how it goes and if you have questions!

    All the Best,

    C
    Forum|alt.badge.img

    That appears to have solved it, thank you!

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