I noticed this problem many years ago, I thought that someday this would be fixed but it doesn't seem like it.
25.7GB of 50.0GB used, but I don't even have 1gb
Question
my cloud storage says i'm using 25gb but this value is wrong.
Hi Guilherme,
Welcome to the Box Community!
I'm sorry to hear that you are seeing incorrect count in your used storage. I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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