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Question

Recover files after alma mater ends school email access

  • May 22, 2025
  • 3 replies
  • 9 views
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My grad program provided a subscription to Box, where I saved all of my academic papers. Upon graduation and up to two months ago, I still had access to my offline files. All of my files have since disappeared! 

Is there a way to recover my old files?

Thank you!

    3 replies

    C
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    Hi there, 

    Welcome to the Box Community! 

    If this is a shared folder, I would suggest to contact the owner of the file to give you access. If the account is connected to the grad program, I would suggest to contact them to give you temporary access the account.

    Thanks!

    C
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    Thanks for the comment 8540485167

    My school said that the files were deleted because my school email associated with the account was deleted. Does Box archive backup versions for a certain period? I was able to access the old files just two months ago! Thank you!

    C
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    Hi Aira, 

    Does Box archive backup versions for a certain period? I was able to access the old files just two months ago! 

    I would really appreciate clarity on this topic, even if it just confirms that the files are gone...

    Thank you!

     

     

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