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Question

Locked out of personal account

  • May 23, 2025
  • 1 reply
  • 18 views

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Hi,

I had trouble setting up 2FA via authenticator app. There was an error in giving me the backup codes. I deleted the 2FA from my authenticator app to set it up again and now it is asking me for the 2FA code before I can do anything. I could not even add SMS method because it did not provide the country code list. I am based in Australia.

How do I reach out to Box ?

Regards,

AK

1 reply

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Hi AK,

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!